Vanessa Yuan

• A regular day generally consists of processing customer purchases and transactions, maintaining the stock and merchandising condition of the store, and tending to any and all customer inquiries. Customer relations is a highly valued aspect of this role; efficiently assisting customers in meeting their needs and/or wants is of high priority as part of increasing customer satisfaction and store profitability
• Skills: Customer Experience · Training · Sales · Communication · Team Management · Point of Sale (POS) Systems · Customer Service · Teamwork
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
• Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership

• I worked with and took care of children aged 4–16 years of age. Provided tennis coaching and lessons to improve each player's skills while having fun. Supervised activities to ensure the safety of all participants and learned to communicate effectively with colleagues and clients. Managed the operations of the bar, selling food and beverages, in addition to various tennis equipment.
• Skills: Training · Leadership Development · Sports · Sports Coaching · Public Relations · Working With Children · Communication · Teamwork

• Greet incoming guests and welcome them to the hotel
• Confirm reservation, explain hotel amenities, give directions to rooms, and give them the room keys
• Check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs

• Skills: Customer Experience, Communication and Customer Service

• This was a part-time job while I completed my NCEA qualifications at St Cuthbert's College

Key Responsibilities:

• Making sure I follow the delivery sheets and deliver the newspaper to the right houses
• Delivering the newspaper within the time frame given.
• Followed company policies and procedures during shift