Summary
Overview
Work History
Education
Skills
Timeline
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Van Hoang Pham

Auckland,AUK

Summary

Enthusiastic and customer-oriented professional with hands-on experience in hospitality and food service. Skilled in coffee preparation, order taking, and providing friendly, efficient front-of-house service. Adaptable, hardworking, and eager to learn new skills while ensuring a welcoming atmosphere for every guest.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Milano Bakery Limited
Birkenhead, Auckland
02.2025 - Current
  • Ensured cleanliness of dining area by regularly wiping down all surfaces.
  • Performed assigned opening and closing duties to maintain operational standards.
  • Collaborated with kitchen staff to facilitate quick and accurate order preparation.
  • Assisted in coffee preparation to support beverage service efficiency.

Nail Technician and Customer Services

Advance Beauty Limited
Manukau, Auckland
03.2023 - 12.2024
  • Evaluated customer service process efficiency and provided actionable feedback.
  • Recommended improvements to management to elevate quality of customer services.
  • Demonstrated fluent speaking and listening skills in interactions with customers.

Education

New Zealand Diploma in Business(with Strands in Leadership And Management Level 6) - Business Management

ICL Graduate Business School
Auckland CBD
03-2022

Skills

  • Beverage preparation
  • Customer feedback and service
  • Cleaning protocols and standards
  • Efficiency in service delivery
  • Time management and order processing

Timeline

Front of House Staff Member

Milano Bakery Limited
02.2025 - Current

Nail Technician and Customer Services

Advance Beauty Limited
03.2023 - 12.2024

New Zealand Diploma in Business(with Strands in Leadership And Management Level 6) - Business Management

ICL Graduate Business School

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Van Hoang Pham