Vani Johri
Cambridge,WKO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Data Analyst role. Energetic presenter and confident communicator with the ability to circulate information that is clear, efficient and beneficial for end users. Creative in finding solutions to problems and determining modifications as required. Detail-oriented team player with strong analytical and relationship building skills. Eager to learn and grow while helping team to achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Test Analyst
Sedgwick
10.2021 - 10.2022
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Tested given databases in UAT and Regression testing environment.
- Input test results to relational database management software for use, study and consultation in future test design.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Filled Incident reports/ Bugs form to be submitted further to IT department, with regular follow-ups till resolved.
- Helped with Claims billing procedure, admin and other IT work as required.
- Software Used - Darwin
Practice Manager
Millenium Insurance Group
04.2019 - 03.2020
- Lead and managed the Administration staff of 4
Built excellent relationships with the team, agents, key suppliers and customers. - Kept track on all claims proceedings and call customers with the outcomes and request additional
information if needed. - Kept track of all transactions from clients, investors and other Insurance companies.
- Prepared invoices for client purchase and also doing liaising with company’s accountant
- Successfully managed our website and monthly e-newsletters for clients in coordination with
marketing agency. - Supported overall planning by tracking monthly figures with employed and self-employed Advisers and track our overall company target and growth of our production with all staff.
- Supported employed and self-employed agents appropriately by producing accurate Statements
of Advices and Existing Policy Schedules for Advisers to give to their clients and allocating and
tracking the New leads and existing leads and provide Insurers with our feedback. - Managed and logged annual leave, sick leave & bereavement leave for employed staff.
- Software Used - Xplan and Insurance companies broker portal.
Claims Specialist
Vero Insurance New Zealand
02.2018 - 04.2019
- lodged and managed claims via calls and emails.
- worked closely with other departments in New Zealand and overseas on many given claims scenarios.
- Handle end to end complex claims as "Claim Handler".
- Communicate with policy holders, clients, police, repairers and necessary parties.
- Aimed to provide policy holders with highest level of customer service possible.
- Maintain KPIs every month.
- Software used - Claim Centre and Sovlink
Service Desk Analyst
IINET, Subiaco
03.2014 - 02.2018
- Provide awesome customer service on behalf of iiNet across Australia via Phone and Email
- Take the ownership of fault and approach to client according to SLA
- Dealing with NBN Co regularly and coordinating appointments and arranging install of the services
- Configuring and troubleshoot devices (ADSL, ADSL2, VDSL, Fibre, Fibre phone (VOIP), Wi-Fi and IPTV)
- Setup and troubleshooting email client, including LDAP, IMAP or POP3
- Remote Support to client using remote login tools.
- Handling Fibre level 2 including testing, faults finding and rectification.
- Lodging fault using ETS, resolving all email issues server base and application based.
- Finding Solution from internal Database called iipedia, if not found then Google, vendor website.
- Understanding the bills of the customer and also help them to understand it.
- Software Used - ICE, NBNCo - Portal
Customer Service Representative
Z Energy
08.2011 - 02.2014
- Provided excellent face to face and via phone customer service.
- Recommended potential products and services to management by collecting customer
information and analyzing customer needs. - Regularly resolved product or service problems by clarifying customers complaints and issues.
- Determining the cause of the problem, selecting and explaining the best solution to solve the
problem. - Expediting correction or adjustment, following up to ensure resolution.
Education
Post Graduate Diploma - International Business Management
Massey University
04.2012
Bachelor of Marketing -
University of Petroleum And Energy Studies
06.2010
Skills
- IBM Certified Data Analyst
- Proficient in Power BI, Tableau, Python, SQL and Advanced Excel
- Excellent communication skills
- Great attention to detail
- Great judgment and Decision-Making skills
- Result oriented approach
Certification
IBM Certified Data Analyst
Timeline
Test Analyst
Sedgwick
10.2021 - 10.2022
Practice Manager
Millenium Insurance Group
04.2019 - 03.2020
Claims Specialist
Vero Insurance New Zealand
02.2018 - 04.2019
Service Desk Analyst
IINET, Subiaco
03.2014 - 02.2018
Customer Service Representative
Z Energy
08.2011 - 02.2014
Post Graduate Diploma - International Business Management
Massey University
Bachelor of Marketing -
University of Petroleum And Energy Studies
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