Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vani Paul

Auckland,AUK

Summary

Dynamic, customer-focused leader with over 18 years of experience in the banking industry, skilled in fostering collaboration among diverse teams to drive value-driven outcomes. Passionate about engaging with a wide range of stakeholders to enhance experiences for both team members and customers. Committed to leveraging extensive expertise to tackle new challenges and contribute to the success of individuals and organizations. Eager to embrace opportunities that enable impactful results, elevate service excellence, and achieve desired outcomes.

Overview

20
20
years of professional experience

Work History

Delivery Lead

ASB Bank
09.2021 - Current
  • Digital Platform financial management
  • Build roadmaps, managing priorities and strategic alignment of work
  • Risk Management
  • Strategic planning
  • Championing & leading change and delivery best practices
  • Stakeholder management
  • Project management
  • Promote and work with squads/coaches on uplifting Ways of working and continuous improvement
  • Focus on Delivery outcomes and ensuring controls are adhered to
  • Building rapport with both Business and Technology stakeholders
  • Supporting the team to resolve impediments and blockers
  • Organise Platform quarterly planning and team-building
  • Collaborating and working with other Delivery Leads across Technology and
  • Collaborate with management to establish strategic goals, aligning team objectives with organisational priorities.

Chapter Lead

ASB Bank
07.2018 - 09.2021
  • Support, influence, and mentor members of the Test Chapter (60+ members)
  • Implementation of strategies, frameworks, tools & processes to better assist delivering great outcomes to our customers faster and efficiently
  • Provide pastoral care and professional development support.
  • Advocating and supporting career progression and promotions for our people
  • Vendor and stakeholder management
  • Provide Consultancy
  • Champion best practices, minimum standards, continuous improvement & Quality Assurance
  • Managing SRAs for new tooling
  • Recruitment of chapter members
  • Risk management
  • Performance Management
  • Performed scrum-master activities in a digital squad
  • Mentored junior staff, fostering professional growth and enhancing team capabilities through knowledge sharing.
  • Recruited, interviewed and hired employees
  • Championed knowledge sharing sessions within the team to promote learning opportunities related to emerging technologies or industry best practices.

Test Manager

ASB Bank
10.2013 - 07.2018
  • Leadership of software testing team across agile and waterfall projects
  • Experience and knowledge in release management.
  • Delivery of test strategies and test approach
  • Test Governance & Quality Assurance
  • Providing test estimates
  • Defect tracking
  • Upskilling and mentoring
  • Managing of resource requirements
  • Project/ sprint reporting
  • Managing and mitigating risk
  • Reduced overall testing hours by automation of test script.
  • Collaborated with developers and product owners to stay current on product and intended functionality.

Senior Software Test Analyst

ASB Bank
11.2012 - 10.2013
  • Testing of Digital Applications and KiwiSaver (Talisman)
  • Evaluated function, performance, and design compliance of every product against design standards and customer needs.
  • Debugged code and located root causes of problems by reviewing configuration and logs.
  • Authored and maintained well-organized, efficient, and successful manual
  • Peer and Code reviews
  • Operated under Agile and Scrum frameworks to complete releases more frequently
  • Staff training
  • UAT Test Lead
  • Test Environment Co-ordination
  • Preparing Test Plans, Test Execution and Exit Reporting
  • Defect Prioritisation and Risk Analysis
  • BAU Support

Registry Support Manager

ASB Group Investments
06.2011 - 11.2012
  • Managing a group of UAT Analysts/Subject Matter Experts for the Talisman Platform
  • Ensuring quality of software is fit for purpose and meets business requirements (User Acceptance Signoff)
  • Test Environment Management
  • Manage and co-ordination of workflow activities within the Registry
  • Develop & maintain roadmap of UAT activities (BAU & Project)
  • Defect Management and Prioritisation
  • Key Contributor to Group decision making (strong understanding of business practice, products and stakeholder relationships and be
  • Involved in strategic reviews of the Registry
  • Working and communicating with a range of stakeholders for relevant projects (Business, Technology & Vendor consultation)
  • Work collaboratively with group BAs, Application Specialists, Managed Funds Test Services to ensure effective co-ordination of project and BAU initiatives
  • Staff Development and Performance Reviews

Senior Software Test Analyst

ASB Group Investments
06.2010 - 06.2011
  • Collaborated with developers and product owners to stay current on product and intended functionality
  • Staff training
  • UAT Test Lead
  • Test Environment Co-ordination
  • Preparing Test Plans, Test Execution and Exit Reporting
  • Defect Prioritisation and Risk Analysis
  • BAU Support

Client Service Specialist

ASB Group Investments
10.2005 - 06.2007
  • Handling customer services queries telephonically and by mail
  • Administration
  • Respond to objections, enquiries, and requests for information
  • Maintain and service customer's records
  • Contribute to the function and operation of a high performing team
  • Strive to maintain a high standard of professionalism
  • Assisted with staff training when necessary
  • Gained extensive knowledge of the Talisman Registry
  • Managed client correspondence and tracked records to foster office efficiency

Restaurant Manager/Business Owner

Nandos
05.2005 - 11.2005
  • Led and directed team members on effective methods, operations and processes
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Staff recruitment
  • Payroll management
  • Led daily restaurant operations, ensuring high-quality service and adherence to health standards.
  • Trained and mentored staff, fostering a positive work environment and enhancing team performance.
  • Evaluated customer feedback to implement service enhancements, leading to improved satisfaction ratings.

Education

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11.2017

ISTQB Certification

University of Otago Auckland Campus
11.2012

Postgrad Diploma - Business Administration And Management

University of Auckland
09.2025

Diploma - Business

Damelin
01.1997

Skills

  • Strong verbal and written communication
  • Excellent Leadership skills
  • Excellent organisational skills
  • Stakeholder & vendor management
  • Financial Management
  • Risk management
  • Customer focused
  • People management
  • Agile methodologies
  • Software testing
  • Mentoring & coaching
  • Strategic planning & Roadmaps
  • Technical understanding
  • Framework & Tooling implementation
  • Software testing
  • Software testing
  • Mentoring & coaching
  • Strategic planning & Roadmaps
  • Technical understanding
  • Framework & Tooling implementation

Accomplishments

  • Successfully delivered Digital Platform technology projects over the past 4 years
  • Completed ASB Future Fit leadership programme (Leading self and Others)
  • Completed ASB Woman in Leadership programme
  • Mentored & upskilled direct reports and chapter members
  • Develop & Implement Digital Software Test Strategies and & frameworks for Digital Apps, enabling delivery squads to deliver customer experiences faster without compromising quality.
  • Contributed to multiple process improvements (Work Smart savings) for software delivery that will allow squads to deliver faster with just enough documentation to meet audit and risk requirements.
  • Risk Management - work closely with Risk partners to ensure we comply with risk policy and standards.
  • Business Owner

Timeline

Delivery Lead

ASB Bank
09.2021 - Current

Chapter Lead

ASB Bank
07.2018 - 09.2021

Test Manager

ASB Bank
10.2013 - 07.2018

Senior Software Test Analyst

ASB Bank
11.2012 - 10.2013

Registry Support Manager

ASB Group Investments
06.2011 - 11.2012

Senior Software Test Analyst

ASB Group Investments
06.2010 - 06.2011

Client Service Specialist

ASB Group Investments
10.2005 - 06.2007

Restaurant Manager/Business Owner

Nandos
05.2005 - 11.2005

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Diploma - Business

Damelin

ISTQB Certification

University of Otago Auckland Campus

Postgrad Diploma - Business Administration And Management

University of Auckland

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