Florien Van Leersum
Tahunanui,NSN
Summary
Experienced Healthcare and Project Manager with a proven track record in crisis management and operational excellence. Recognized for leveraging innovative thinking and emotional intelligence to drive continuous improvement initiatives. Skilled in fostering cross-functional coordination and effective crisis communication, resulting in enhanced problem-solving capabilities. Committed to achieving strategic objectives through an enthusiastic approach to complex challenges.
Overview
16
16
years of professional experience
Work History
Healthcare Consultant
Independent
Hilversum, Hilversum
05.2024 - 11.2024
- Developed and led crisis management training featuring mass casualty scenarios to ensure healthcare system preparedness.
- Crafted vision and mission statements to advance development between two departments.
General Commander of Medical Care
Safety Region Utrecht Province (Veiligheidsregio Utrecht)
Utrecht, Utrecht
04.2022 - 11.2024
- On call for a full week (24/7) once every 5 to 6 weeks
- Responsible for coordination, risk and crisis management on tactical and strategic level
- Oversaw continuity of public and acute healthcare during disasters, connecting operations and stakeholders.
- Connecting all healthcare organizations in the province of Utrecht (1.5 million inhabitants) multidisciplinary level
- Representing regional healthcare at the tactical and strategic table with the multi-partners police, fire department, defense and others
- Advisor to the director of public health on any dilemmas and decisions at a strategic level
Ambulance Manager
Regional Ambulance Service (Province of Utrecht)
, Utrecht
09.2022 - 04.2024
- Held position within senior leadership group.
- Managed operational aspects, focusing on 112-ambulance dispatch control room.
- Encouraging greater independence in teams by maintaining an approachable presence.
- Contributed to high-profile projects including strategic housing plan, arrival times, and HR policy.
- Change and transition management.
- Facilitated alignment of organizational values with workplace practices
- Served as advisor to director overseeing ambulance care.
Project Manager
St. Antonius Hospital
Nieuwegein, Utrecht
07.2021 - 08.2022
- Supervised 32 surgical initiatives focused on enhancing outcomes through value-driven strategies.
- Engaged in coordination with surgical liaisons across various medical departments such as Orthopedics, Plastics, Upper and lower GE, Vascular, Trauma/ED, and Oncology.
Head of Surgery and Admissions Planning
St. Antonius Hospital
Nieuwegein, Utrecht
09.2016 - 07.2021
- Managed operations and tactical activities for the Admission department in charge of pre-operative screening and surgical planning.
- Cooperation and coordination with the clinical and outpatient department heads, the operating room, and with the surgeons and anesthetists.
- Leveraged lean principles, continuous improvement strategies, and capacity management for optimal efficiency.
- Supported execution of multidisciplinary hospitalwide programs.
- Served as part of the operational crisis management team.
Project Manager Hospital
Amsterdam UMC (AMC and VUmc)
Amsterdam, Amsterdam
12.2013 - 07.2016
- Managed project transition for two major University Hospitals integrating diverse systems into one single new system, Epic.
- Oversaw one of the largest transformation initiatives in the history of VUmc and AMC.
- Directed dual management responsibilities within 'Emergency and Clinical Care', covering ER, OR/Anesthesia, Intensive Care, Obstetrics as well as Admission and Patient Registration.
- Implemented strategies for effective change and transition workflows.
- Oversaw execution phases.
- Optimized integration of new technologies with existing business processes.
Team Leader
St. Lucas Andreas Hospital
Amsterdam, Amsterdam
02.2009 - 10.2013
- Outpatient departments Plastic Surgery and Dermatology
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Oversaw training and development programs to enhance team skills and knowledge.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed patient service surveys and implemented strategies to improve patient satisfaction ratings.
- Resolved patient complaints in an effective manner while maintaining a high level of patient service.
- Analyzed department's expenditures and developed financial models.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Implemented strategic plans to enhance team performance and productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Education
Course - Excersizing Leadership: Foundation Principles
Harvard
Online04-2024
Algemeen Commandant Geneeskundige Zorg (ACGZ) - Tactical Crisis Coordination
NIPV (National Institute For Public Safety)
Arnhem02-2023
Post-bachelor - Business Administration
NCOI
Amsterdam09-2012
Course - Organisation And Management
Open University
Amsterdam06-2010
Master of Arts - International Relations
Universiteit Utrecht
Utrecht05-2006
Bachelor of Arts - Social Sciences
University Utrecht
Utrecht05-2004
Skills
- Crisis management
- Emergency management
- Business continuity
- Operations management
- Critical Decision-making
- Kaizen facilitation
- Operational excellence
- 5S methodology
- Visual management
- Analytical thinking
- Healthcare leadership
- Healthcare operations
- Problem-solving
- Project management
- Solution-oriented approach
- Emotional intelligence
- Change implementation
- Project leadership
- Change management
- Process improvement
- Process optimization
- Workflow enhancement
- Innovative thinking
- Creative solutions
- Problem identification
Affiliations
- Pubquiz enthusiast
- Driven tennis player
- Coffee is my middle name
- Amateur photographer
Languages
English
Full Professional
Dutch
Native/ Bilingual
Spanish
Limited
German
Elementary
French
Elementary
References
References available upon request.
Timeline
Healthcare Consultant
Independent
05.2024 - 11.2024
Ambulance Manager
Regional Ambulance Service (Province of Utrecht)
09.2022 - 04.2024
General Commander of Medical Care
Safety Region Utrecht Province (Veiligheidsregio Utrecht)
04.2022 - 11.2024
Project Manager
St. Antonius Hospital
07.2021 - 08.2022
Head of Surgery and Admissions Planning
St. Antonius Hospital
09.2016 - 07.2021
Project Manager Hospital
Amsterdam UMC (AMC and VUmc)
12.2013 - 07.2016
Team Leader
St. Lucas Andreas Hospital
02.2009 - 10.2013
Course - Excersizing Leadership: Foundation Principles
Harvard
Algemeen Commandant Geneeskundige Zorg (ACGZ) - Tactical Crisis Coordination
NIPV (National Institute For Public Safety)
Post-bachelor - Business Administration
NCOI
Course - Organisation And Management
Open University
Master of Arts - International Relations
Universiteit Utrecht
Bachelor of Arts - Social Sciences
University Utrecht
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