Vanshika Bhandari
Auckland,Glen Eden
Summary
Results-driven retail management professional determined to exceed company sales goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
SUBWAY®Restaurants
07.2022 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assisted in recruiting, hiring and training of team members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager
SUBWAY®Restaurants
04.2022 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 04.2022
- Enhanced customer satisfaction by providing exceptional service .
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Customer Service Representative
Circle K
01.2020 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in placing orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
ICL Graduate Business School
Auckland, NZ05.2021
High School Diploma -
Delhi Public School
Delhi Public School 2019
Skills
- Report Generation
- Personnel development
- Retail Inventory Management
- Risk Management
- Employee Training
- Friendly and Positive
- Payroll Management
- Shift Scheduling
- Customer Service Management
- POS Systems
- Policies and Procedures
- Staff Management
- Customer Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- License Controller Qualification - (4Oct.2024)
Timeline
Store Manager
SUBWAY®Restaurants
07.2022 - 09.2023
Assistant Manager
SUBWAY®Restaurants
04.2022 - 07.2022
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 04.2022
Customer Service Representative
Circle K
01.2020 - 05.2020
GED -
ICL Graduate Business School
High School Diploma -
Delhi Public School
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