VANYA LOTHIAN
Summary
Looking for a dynamic full-time role where I can leverage my expertise in Customer Service, Sales, Office Administration, and Insurance while continuing to learn and grow
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NZAA
04.2019 - 03.2024
- Deliver exceptional service when managing roadside assistance and membership inquiries, adhering to established service standards and protocols. Exhibit a consistently positive, friendly, empathetic, and understanding demeanour in all interactions
- Ensure that current vehicle registration and membership details are maintained for both new and existing BVS accounts
- Verify the accuracy of Member details in AA CORE during each call, and update them as needed to uphold the integrity of the AA database
- Recommend, market, and sell products and services offered by the Association and its partners, tailored to meet customer needs
- Submit AA Home callout requests for both new and existing customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Sales Consultant
Brand Developers Ltd
03.2018 - 10.2018
- Directly Connecting with Warm Leads via Outbound Calls
- Maximize Sales Potential by Upselling and Cross-Promoting Products
- Achieved and consistently surpassed sales targets and Key Performance Indicators (KPIs), demonstrating a strong ability to drive revenue growth and meet business objectives
- Demonstrated expertise in promoting a diverse range of products including household gadgets, health and fitness items, beauty products, and kitchen appliances
Talent and Actor
KAM Talent
11.2014 - Current
- Talent/actor for various NZ movies, US movies, documentaries
English Teacher
LEWAIJIAO
08.2017 - 03.2018
- Adhere to company procedures, regulations, and responsibilities
- Develop comprehensive lesson plans for student courses
- Instruct students in a diverse array of English subjects/topics
- Participate actively by sharing insightful ideas during team meetings
- Compose personalized reports and feedback tailored to each student's needs and progress
Promotional Team Member
KOHU ROAD
10.2015 - 07.2016
- Boosting brand awareness and sharing brand information
- Fostered a favourable brand perception and encouraged consumers to sample the products
- Set up booths/promotional stands and stock products
- Provide a report on demonstration-related details
Housekeeper
X-BASE
08.2015 - 11.2015
- Maintained cleanliness of the hostel
- Distributed linen, towel supplies
- Restocked room supplies
- Followed all company safety and security procedures
- Responded to guest queries and requests.
Education
University of Auckland
Auckland, NZSkills
- Customer Service
- Persuasive Communication and Revenue Generation
- Proactive Sales Pipeline Development
- Upselling
- Computer Literacy
- Microsoft Office
- Advanced Microsoft Excel
- Advanced Microsoft PowerPoint
- Customer Relationship Building
- Data Entry
- Complaint resolution
Timeline
Customer Service Representative
NZAA
04.2019 - 03.2024
Sales Consultant
Brand Developers Ltd
03.2018 - 10.2018
English Teacher
LEWAIJIAO
08.2017 - 03.2018
Promotional Team Member
KOHU ROAD
10.2015 - 07.2016
Housekeeper
X-BASE
08.2015 - 11.2015
Talent and Actor
KAM Talent
11.2014 - Current
University of Auckland
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