Vanya Viskovich
New Plymouth,NP
Summary
Hardworking Restaurant Manager with 6 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized Restaurant Manager with 6 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Restaurant Manager
McDonalds
New Plymouth, New Plymouth
08.2023 - Current
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed accounts payable, accounts receivable and payroll.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited qualified applicants for vacant positions within the restaurant.
Restaurant Manager
McDonalds
Raumanga, Whangarei
12.2017 - 08.2023
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining and serving areas for cleanliness and proper setup.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Established policies for cash handling procedures to maximize security measures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Explained goals and expectations required of trainees.
Senior Shift Supervisor
McDonalds
New Plymouth, New Plymouth
04.2016 - 11.2017
- Coached staff members to develop long-term career goals.
- Addressed any customer concerns promptly while providing excellent customer service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints in a timely manner.
- Supervised the daily operations of a shift team consisting of 20-30 employees.
- Reviewed reports from previous shifts before starting each day's work.
- Observed and monitored utilization of equipment.
- Identified needs of customers promptly and efficiently.
Shift Supervisor
McDonalds
Papakura, Auckland
11.2015 - 03.2016
- Provided on-the-job training to new staff members.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Shift Supervisor
McDonalds New Plymouth
New Plymouth, New Plymouth
11.2012 - 10.2015
- Responsible for up to 20-30 people on a day to day basis, ran shifts and was responsible for ensuring customers get served in a timely manner ensuring food is fresh and up to McDonalds standards.
- Worked in systems such as scheduling and looking after 100+ staff and their day to day schedules
- Cash handling
- Collaborated with team members to improve performance and implement training updates.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted customers with product selection when needed.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained accurate records of daily transactions and deposits.
- Recommended opportunities for growth and advancement to motivate employees.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored staff performance to ensure quality standards were met.
Crew Member
Mcdonalds
New Plymouth, New Plymouth
10.2007 - 06.2012
- Basic customer service, food preparation, working in a team
- Educated customers on menu items, product ingredients and nutritional values.
- Organized and restocked supplies to support operations and team productivity.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Spotswood College
New Plymouth, NZSkills
- Employee Retention
- Operational Efficiency
- Labor Management
- Sales Growth
- Scheduling Coordination
- Cost Control
- Recruitment
- Restaurant Operations Management
- Staff Management
- Operations Management
References
References available upon request.
Timeline
Senior Restaurant Manager
McDonalds
08.2023 - Current
Restaurant Manager
McDonalds
12.2017 - 08.2023
Senior Shift Supervisor
McDonalds
04.2016 - 11.2017
Shift Supervisor
McDonalds
11.2015 - 03.2016
Shift Supervisor
McDonalds New Plymouth
11.2012 - 10.2015
Crew Member
Mcdonalds
10.2007 - 06.2012
Spotswood College
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