Vaosa Ruta Tualafo Iefata
Palmerston North,MWT
Overview
2
2
years of professional experience
Work History
Senior Medical Receptionist
Saleufi Medical Clinic
Apia Samoa
09.2023 - 04.2025
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Improved patient check-in process by developing a concise registration form that captured essential information accurately.
- Completed clerical duties and tasks for clinic administration.
Timeline
Senior Medical Receptionist
Saleufi Medical Clinic
09.2023 - 04.2025