Varghese George Muthuparakunnel
213 Main Road Tairua
Summary
Dynamic Duty Manager with a proven track record at Sangam Modern Indian Eatery & Bar Tairua, excelling in operations management and customer service. Spearheaded initiatives that significantly enhanced customer satisfaction and loyalty. Skilled in training and leading teams to deliver exceptional service, demonstrating both strong relationship-building abilities and effective time management.
Overview
2
2
years of professional experience
Work History
Duty Manager
Sangam Modern Indian Eatery & Bar Tairua
04.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Front of House Staff
Sangam Modern Indian Eatery & Bar Tairua
07.2023 - 04.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
LCQ - Licence Controller Qualification Course
The Learning Place
Dunedin, NZ04-2024
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Service coordination
- Customer communication
- Relationship building
- Operations management
Timeline
Duty Manager
Sangam Modern Indian Eatery & Bar Tairua
04.2024 - Current
Front of House Staff
Sangam Modern Indian Eatery & Bar Tairua
07.2023 - 04.2024
LCQ - Licence Controller Qualification Course
The Learning Place
Similar Profiles
Jyot KaurJyot Kaur
Customer Service Cashier at Indian Bar And EateryCustomer Service Cashier at Indian Bar And Eatery
Arnab HalderArnab Halder
Executive Chef at Trick Bar & Kitchen - By 10 Downing Street (Modern Indian Cuisine)Executive Chef at Trick Bar & Kitchen - By 10 Downing Street (Modern Indian Cuisine)
Birbal Roka ChhetriBirbal Roka Chhetri
Chef at Sangam Chettinad Indian CudineChef at Sangam Chettinad Indian Cudine