VARGHESE KURIAKOSE
193 Henderson Valley Road, Henderson ,AUK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Delivery Expert
Riviera Pizzeria Domino's
11.2023 - Current
- Coordinated consistent on-time deliveries.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Maintained accurate logs of deliveries and trips, providing details to the manager at the end of shifts.
Senior Customer Associate
Cascade Revenue Management
03.2020 - 02.2023
- Answered a constant flow of customer calls with minimal wait times.
- Proactively identified when complex issues needed to be escalated to higher-level support
- Provided team members with customer service training, improving service quality and issue resolution skills.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Senior Customer Associate
Ascent Business Solutions
07.2018 - 07.2019
- Managed and oversaw resolution processes, ensuring that customer issues were addressed in a timely manner
- Accurately and efficiently processed healthcare insurance claims
- Collaborated with team members to address customer needs and contributed to a positive team atmosphere.
Customer Associate
EXL Services
02.2016 - 04.2017
- Honed my communication and problem-solving skills while assisting customers with inquiries and concerns
- This experience prepared me to provide excellent service
- Assisted in maintaining organized records of customer inquiries.
Salesperson
Britanna
Ernakulam, Kerala
06.2013 - 08.2015
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor's degree in Commerce [First Class] - Accounting
Cooperative College Kolenchery
Kolenchery, India04.2012
Secondary Schooling [Distinction] - Biology
GHSS Mamalassery
Mamalassery, India04.2008
Skills
- Communication Skills
- Continuous learning
- Team Work
- Time Management
- Customer Rapport
- Safety Protocols and Procedures
- Information Security
- Microsoft Office Suite
- Problem-Solving Abilities
- Document Control
Personal Information
Title: Senior Customer Care Professional
References
Sarbjot
Area manager, Riviera Pizzeria Domino's
M-+64 21646691
Vishnu S, Manager,
Accounts Manager, Cascade Revenue Mgt,
M-+91 9995730574
CHARACTER REFERENCE
Sindhu Punnoose
Senior Business Insights Analyst, AA New Zealand
M- +64 223983127
Zarina Mechera,
Project Manager, EROAD
M-0275352727,
zarina.mechera@eroad.com
Hobbies and Interests
- Engaging in Team Sports or Group Activities
- Group Volunteer Work
- Mentoring or Coaching
- Playing Cricket, badminton
Cricket player
Passionate about cricket, I am an active player with a keen focus on batting and bowling. My journey includes valuable experiences in local leagues and tournaments, where I've showcased my proficiency in the game. Beyond the statistics, cricket for me is a deep-seated passion that extends to community involvement. I actively participate in local cricket events, fostering camaraderie and a shared love for the sport. Whether on the field demonstrating my skills or engaging with the cricketing community, I am dedicated to contributing positively to the world of cricket.
Timeline
Delivery Expert
Riviera Pizzeria Domino's
11.2023 - Current
Senior Customer Associate
Cascade Revenue Management
03.2020 - 02.2023
Senior Customer Associate
Ascent Business Solutions
07.2018 - 07.2019
Customer Associate
EXL Services
02.2016 - 04.2017
Salesperson
Britanna
06.2013 - 08.2015
Bachelor's degree in Commerce [First Class] - Accounting
Cooperative College Kolenchery
Secondary Schooling [Distinction] - Biology
GHSS Mamalassery
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