Varnika Bansal
Summary
Versatile and dynamic professional with a proven track record showcasing exceptional problem-solving and team collaboration skills. Expert in software development and customer service, I've significantly enhanced user experience and operational efficiency. My adaptability and strong work ethic have consistently driven positive outcomes and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Front of House Employee
Ravenhill Cafe
Birkenhead, AUK
05.2024 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Administrative Assistant
Mystic Immigration NZ Ltd
Auckland, AUK
07.2023 - Current
- Organized client documents and informed of any outstanding documents
- Draft client applications for further checking by LIA.
- Draft invoices and agreements for the organization.
Faculty Teacher
Kathak Kendra Nrityashala
Auckland, AUK
08.2023 - Current
- Enhanced student understanding by incorporating real-world examples and case studies into lessons.
- Provided students with constructive, encouraging and corrective feedback.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Assessed student performance through regular evaluations, providing constructive feedback for continuous improvement.
- Followed the school instructions and techniques to teach and update the syllabus.
Sous Chef
Brothers Beer Juke Joint
Auckland, AUK (Various Locations)
12.2022 - 08.2023
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
Chef and Front of House Staff
Coffee Club
Auckland, AUK (Various Locations)
09.2019 - 12.2022
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provisioning and Support Team
IT Ally
Newmarket, AUK
05.2019 - 08.2019
- Provisioning accounts of new clients
- Reduced response times for client inquiries by optimizing team workflows and communication channels.
- Providing support and troubleshooting for clients
- Promoting sales on calls and setting up appointments
- Following up with existing clients
Customer Service Representative
Saaj Restaurant and Takeaway
New Lynn, AUK
10.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Receptionist Administrator
Educareer Services Pvt Ltd
Kochi, Kerala, India
03.2015 - 06.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Bachelor of Computer And Information Science(BCIS) - Computer And Information Sciences
Auckland University of Technology
Auckland, NZ11.2024
Diploma in System Administration & Technology - Network And System Administration
Aspire2 International
Auckland11.2019
Diploma in InformationTechnology Technical Support - Computer Networking And Telecommunications
Aspire2 International
Auckland, NZ06.2018
Higher Secondary School Certificate -
Toc-H Public School
Kerala, India05.2017
Skills
- Strong Work Ethic
- Team player attitude
- Cash handling proficiency
- Problem-Solving
- Object-Oriented Programming
- Software Development
- User Experience Design
- Customer-Oriented
- Programming Languages: Java, C#, Python, C, C, JavaScript, HTML, CSS, MySQL, Packet Tracer, PHP, XML
- Multilingual
- Active Directory
- Virtualisation
- Customer Service
- Microsoft Office
Accomplishments
- Vice President, AUT Indian Student Association(AUTISA)
Duties
- Organize community events
- Overlook the team and make critical decisions
- Conduct interviews for hiring new candidates
- Resolve any issues within the team
- Communicate with external organizations for events
- Secretary, AUT Indian Student Association(AUTISA)
Duties
- Conduct meetings and take meeting minutes
- Communicate and relay emails and other communications
- Events Coordinator, AUT Indian Student Association(AUTISA)
Duties
- Organize community events along with the team
Timeline
Front of House Employee
Ravenhill Cafe
05.2024 - Current
Faculty Teacher
Kathak Kendra Nrityashala
08.2023 - Current
Administrative Assistant
Mystic Immigration NZ Ltd
07.2023 - Current
Sous Chef
Brothers Beer Juke Joint
12.2022 - 08.2023
Chef and Front of House Staff
Coffee Club
09.2019 - 12.2022
Provisioning and Support Team
IT Ally
05.2019 - 08.2019
Customer Service Representative
Saaj Restaurant and Takeaway
10.2017 - 05.2019
Receptionist Administrator
Educareer Services Pvt Ltd
03.2015 - 06.2015
Bachelor of Computer And Information Science(BCIS) - Computer And Information Sciences
Auckland University of Technology
Diploma in System Administration & Technology - Network And System Administration
Aspire2 International
Diploma in InformationTechnology Technical Support - Computer Networking And Telecommunications
Aspire2 International
Higher Secondary School Certificate -
Toc-H Public School