Summary
Overview
Work History
Education
Skills
Timeline
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Varnya Gregory

Waipawa,New Zealand

Summary

Dynamic and results-driven sales professional with expertise in building trusted client relationships and consistently exceeding sales targets in retail and hospitality. Passionate about providing an exceptional experience, I excel at connecting with clients to understand their unique needs, delivering tailored solutions to enhance satisfaction, loyalty and revenue growth. Known for my friendly, approachable nature, I bring strong conflict resolution skills, team coaching abilities, and collaborative leadership. With strong organizational skills and adaptability, I effectively manage multiple priorities while maintaining a positive attitude. Committed to continuous improvement, I am eager to contribute to brand success and bring value to both clients and the business through dedication, attention to detail and exceptional customer service.

Overview

4
4
years of professional experience

Work History

MANAGER

Nick Scali Furniture
03.2023 - Current
  • Successfully managed overall store operations, ensuring seamless day-to-day functionality, and consistency of sales target achievement
  • Developed and maintained strong client relationships, delivering personalized service and customized furniture solutions to enhance customer satisfaction and encourage repeat business
  • Collaborated directly with customers to design their ideal lounge suites, considering space, colour schemes and personal preference
  • Developed and led a high-performing team of sales consultants through targeted training, coaching and performance management, resulting in improved sales outcomes
  • Created and implemented training programs and presentations to boost staff expertise in product customization, emphasizing unique selling points to increase conversion rates
  • Drove sales by implementing effective strategies and fostering a customer-centered approach, consistently exceeding sales targets
  • Produced detailed weekly reports analyzing sales performance data, reviewing staff coaching logs, identifying areas for improvement and outlining actionable strategies to enhance sales results and overall team and store effectiveness
  • Acted as the primary point of contact for customer and staff issues, resolving conflicts with a calm, professional approach to ensure positive outcomes and maintain a positive store atmosphere
  • Managed end-to-end product distribution, including stock availability, processing orders with clear communication on key details, coordinating delivery logistics (often with third-party companies) and proactively addressing any related inquiries or issues
  • Collaborated closely with the Regional Manager and other department teams (Sales Admin, Debtors, Dispatch, Service) to proactively resolve customer issues and enhance service levels
  • Drove visual merchandising excellence by implementing promotional strategies and maintaining brand-aligned store layouts to enhance customer experience
  • Enhanced customer experience through visual merchandising excellence, aligning promotional strategies with brand standards
  • Mentored and supported team members, fostering a culture of continuous improvement, promoting team collaboration, knowledge sharing, and communication of best practices to elevate store performance
  • Monitored daily store activities, providing ongoing support and guidance to maximize team performance and productivity

Sales Representative

Harvey Norman Furniture
10.2021 - 03.2023
  • Focused on establishing strong customer relationships and identifying key specifications to deliver high quality experience
  • Gauged customers individuality offered friendly service, tailored sales approaches, and techniques to cater to their personality with a like-minded approach to better achieve trust within sales
  • Developed and delivered engaging sales presentations to convey product benefits and additional product care kits
  • Recommended products to customers based on needs and preferences, keeping up to date with current stock on hand
  • Quickly learnt new skills and knowledge of products to apply to daily tasks, improving efficiency, productivity, and confidence
  • Actively listened to customers, handling concerns quickly and professionally, using critical thinking to break down problems, evaluate solutions and make decisions
  • Achieved and exceeded monthly sales goals and KPI's by presenting product benefits and gauging rapport with new customers
  • Attended advanced training sessions to increase product knowledge and productivity
  • Used POS on a day-to-day basis to create invoices, purchase orders, and check for stock availability
  • Worked with business to identify requirements for spaces, met their budget expectations and acquired relevant stock
  • Evaluated customers delivery needs and optimized strategies to meet demands including tracking down hard to find products in diverse locations
  • Worked closely with the Warehouse, Courier Companies and Suppliers to keep customers accurately updated on ETA’s, dispatch dates and delays that might have occurred
  • Great understanding of how to combat conflicting sales with alternative options from competitors

2IC Manager

Izakai Bar and Eatery
12.2020 - 09.2021
  • Passionate in analysing aspects of the workplace culture, origins, and language to perform to the best of my ability
  • This provided a traditional and immersive experience, where customers had a better understanding of the Izakai concept
  • Maintained meaningful and respectful relationships with customers to generate a high return rate for the emerging business
  • Successfully controlled monthly beverage orders based on revenue and market trends to allocate stock priority
  • Collaborated across Front of House and Kitchen team on priorities, functions, and timeframes
  • Worked closely with Management team to share ideas for upcoming promotional events to generate brand visibility
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement in daily reports
  • Maximized performance by monitoring daily activities and mentoring team members, providing training and assistance
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Presented current knowledge of the cultural dishes to enhance customers experience with the business
  • Accomplished multiple tasks within established timeframes

Education

Sale And Supply of Alcohol Act 2012

Duty Managers Certificate
01-2022

License Controller Qualification

LCQ
01-2015

Skills

    Customer relationship building

    Strong interpersonal and communication skills

    Friendly, passionate and enthusiastic individual

    Self motivated, innovative and driven to succeed

    Sales management

    Sales expertise, strategy and negotiation

    Results orientated in achieving targets

    Operational management

    Customer account management

    Team leadership, training and collaboration

    Time management

    Organization

    Multitasking abilities

    Adaptable and flexible in diverse environments

    Attention to detail

    Conflict resolution and problem solving

    Proficient in analyzing KPI's, sales data and market trends

    Industry knowledge and experience

Timeline

MANAGER

Nick Scali Furniture
03.2023 - Current

Sales Representative

Harvey Norman Furniture
10.2021 - 03.2023

2IC Manager

Izakai Bar and Eatery
12.2020 - 09.2021

Sale And Supply of Alcohol Act 2012

Duty Managers Certificate

License Controller Qualification

LCQ

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Varnya Gregory