Varsha Kumar
Woolston,Christchurch
Summary
Dynamic Checkout Supervisor with proven expertise at New World in elevating customer satisfaction and training staff to exceed performance goals. Skilled in cash handling and conflict resolution, I effectively managed operations and implemented compliance measures, resulting in a consistently organized and efficient checkout environment. Passionate about fostering team development and enhancing customer experiences.
Overview
13
13
years of professional experience
Work History
Checkout Supervisor
New World
Woolston, Christchurch
05.2024 - Current
- Motivated and supported checkout staff to achieve exceptional customer service standards.
- Scheduled and managed staff shifts, ensuring adequate coverage during peak hours.
- Trained new checkout staff while providing ongoing coaching and development opportunities.
- Resolved customer inquiries and complaints promptly and professionally to enhance satisfaction.
- Oversaw accurate processing of customer transactions across various payment methods.
- Conducted regular audits of cash drawers, addressing discrepancies as needed.
- Maintained clean and organized checkout area to promote a pleasant shopping environment.
- Implemented company policies and procedures to ensure compliance at checkout.
Checkout Supervisor
New World
St Martins, Christchurch
03.2023 - 01.2024
- Resolved customer inquiries after thorough issue research to provide accurate information.
- Trained associates on processing returns, exchanges, and coupon promotions for efficiency.
- Managed trash removal and sanitation procedures to maintain organized aisles and register areas.
- Executed daily banking activities, including deposits, withdrawals, and transfers.
- Reconciled registers to facilitate accurate daily bank deposits.
- Processed customer payments promptly to surpass productivity standards.
- Sourced out-of-stock items by checking inventory at other store locations.
Checkout Supervisor
New World
St Martins, Christchurch
10.2016 - 02.2020
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed daily operations, client relations and IT.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Trained, managed and motivated employees to promote professional skill development.
- Inspected cashier stations to ensure proper equipment operation.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Built lasting client relationships by organizing and planning sales events.
Assistant Manager
Subway New Zealand
Dunedin, New Zealand
05.2013 - 01.2016
- Ensured smooth operations aligned with established procedures.
- Processed logistic orders based on store volume and managed data effectively.
- Trained staff and enforced disciplinary measures when necessary.
- Resolved customer complaints and addressed staff issues promptly.
- Monitored inventory to ensure adequate bread supply using system reports.
- Managed store maintenance issues while ensuring compliance with regulations.
- Executed daily banking tasks, identified variances, and coordinated resolutions with the bank.
Customer Service Representative
Dick Smith
Wellington, New Zealand
12.2011 - 05.2013
- Handled inbound inquiries to enhance customer engagement and product selection.
- Processed online orders and maintained accurate records for tracking purposes.
- Conducted sales administration tasks, including file management and credit checks.
- Reported issues to management with detailed situational analyses for resolution.
- Collaborated within a small team to foster a positive company culture.
- Liaised regularly with internal and external contacts to boost customer service efficiency.
Education
Diploma in Hotel Management - Level 5
PBRS Wellington
Wellington, New Zealand01.2011
Bachelor of Hospitality Management - Food Science
Institute of Hotel Management
India01.2008
Skills
- Customer service and support
- Employee training and coaching
- Cash handling and transaction processing
- Inventory and staff management
- Regulatory compliance
- Team leadership
- POS systems expertise
- Conflict resolution strategies
Summary Of Strengths
- Great Communication Skills: Ability to effectively communicate with customers and staff, ensuring clear and professional interactions.
- Curiosity and Problem Solving: Strong ability to identify and resolve issues quickly and efficiently, always seeking to improve processes.
- Adaptability: Capable of adjusting to changing situations and demands, ensuring seamless operations in a dynamic retail environment.
- Resilience: Maintains composure and effectiveness under pressure, consistently delivering high performance.
- Computer Literacy: Proficient in using point-of-sale systems and other retail software, enhancing operational efficiency.
- Customer-Centric: Focused on providing an exceptional customer experience, ensuring satisfaction and loyalty.
Timeline
Checkout Supervisor
New World
05.2024 - Current
Checkout Supervisor
New World
03.2023 - 01.2024
Checkout Supervisor
New World
10.2016 - 02.2020
Assistant Manager
Subway New Zealand
05.2013 - 01.2016
Customer Service Representative
Dick Smith
12.2011 - 05.2013
Diploma in Hotel Management - Level 5
PBRS Wellington
Bachelor of Hospitality Management - Food Science
Institute of Hotel Management
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