Varun Chinchalkar
Hamilton,WKO
Summary
Experienced Cafe Manager adept at organizing and leading teams in local cafe settings. Skilled in personnel management and ensuring fair labor practices. Committed to providing excellent customer service and serving the community.
Overview
5
5
years of professional experience
Work History
Client Manager
Alsco
Hamilton, WKO
11.2023 - Current
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Conducted in-depth market research to inform business decisions and drive strategic planning for clients.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to our clientele.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Worked closely with the marketing team to develop targeted campaigns, driving awareness of services offered and generating new leads for the sales pipeline.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Conducting quality audits of top 100 Alsco Customer who's revenue surpasses $100,000 annually to ensure highest standard of practise is adhered by Alsco.
Cafe Manager
Jamaica blue Cafe
Auckland, AUK
04.2022 - 08.2022
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Recruited, trained, managed and evaluated cafe staff performance.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Resolved conflicts between team members in a professional manner.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Performed regular maintenance checks on equipment to ensure safe operation.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Night Manager
Plymouth International
New Plymouth, TKI
08.2019 - 02.2020
- Handling reservations at night
- Responding to overnight guest inquiries
- Handling emergency situations at night and ensuring guests’ and staffs’ safety
- Room allocation and updating amenity report for VIP arrivals
- Ensuring cash floats are up to date and balancing front office general cashier
- Checking credit limit report and taking extra authorization for guests who exceed their account
- Upskilling the night porter
- Ensuring all emails have been actioned
- Managing functions setup in the property.
- Provided support for large-scale events held at the hotel venue, coordinating logistics with event planners and caterers when needed during overnight hours.
- Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
Education
Postgraduate Diploma in Hotel Management ( Level8) -
Pacific International Hotel Management School (PIHMS)
New Plymouth08.2019
Skills
- Team Oversight
- Strategy Development
- Cost controls
- Staff Management
- Customer experience management
- Employee Scheduling
- Foodservice
- Coffee Shop Operations
- Menu development
- Marketing
Accomplishments
- During my graduation back in India, I was the student of the month (February 2018) for managing an inter-college competition for a national level event.
- Successfully completed Diversey Chemical Awareness program.
- Received a Hy-star nomination for demonstrating human spirit from a Duty Manager at Park Hyatt.
Timeline
Client Manager
Alsco
11.2023 - Current
Cafe Manager
Jamaica blue Cafe
04.2022 - 08.2022
Night Manager
Plymouth International
08.2019 - 02.2020
Postgraduate Diploma in Hotel Management ( Level8) -
Pacific International Hotel Management School (PIHMS)
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