Varun Jayapal
Operations Manager
Rotorua
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ritchies Transport Holdings LTD
1 2020 - Current
- Partnered with BOPR Council and research teams to improve quality customer service.
- Managed fleet services and 110 drivers, assisted in maintaining transportation and distribution system.
- Oversaw all administrative functions and ensured its success in operating systems.
- Oversaw smooth working of computerized transport management systems.
- Hired and trained all drivers and ensured business proficiency.
- Developed strategic planning to make sure efficient transport operations.
- Proposed ways to improve current transport system to senior management.
Area Restaurant General Manager
Texas Chicken Fairy springs & Lynmore
08.2018 - 01.2020
- Opened & managed two Drive thru stores in Bay of plenty region
- Created and directed team of 50 employees with focus on customer satisfaction, operational efficiency and maximizing productivity
- Strived to maximize customer/ employee satisfaction by understanding customer needs/ concerns and using strong interpersonal skills
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food products to ensure quality
- Built sales forecasts and schedules to reflect desired productivity targets.
Deputy General Manager
MRF India JP Tyres & Used Cars
02.2016 - 10.2017
- Assisted with accounts including payroll, balance sheets, profit, and loss accounts etc.
- Accurately updated databases and reports and submitted documents to relevant persons
- Successfully worked within team to ensure all tasks were completed within timeframes.
Restaurant Manager
Pizza Hut
10.2012 - 01.2016
- Heavily involved in recruitment, selection, and training of new employees
- Working closely with staff to ensure all members are always providing excellent service
- Professionally dealing with and resolving any issues or complaints from customers
- Responsible for ordering supplies and dealing with deliveries
- Accurately cashing up at end of week, recording sales and banking accordingly
- Ensuring staff are provided with correct training and progression opportunities
- Dealing with staff issues including disciplinary procedures
- Responsible for marketing and advertising materials within restaurant
- Adherence to health and safety, food, and hygiene regulations always and ensuring all staff comply
- Assisting staff members during busy times, taking orders, and serving customers.
Education
Bachelor of Business Administration, Level 7 -
Shridhar University
Advanced Diploma in Automotive Engineering, Level 5 - undefined
Academy De London
Walthamstow, United KingdomMA Marketing and Innovation - undefined
Anglia Ruskin University
Skills
An entrepreneurial mindset in identifying and utilizing opportunities
Expertise in leveraging digital channels like Facebook for customer acquisition and lead generation; proficient with MS office suite, Internet, E-mail and used multiple tools in business management and sales forecasting
Cross industry experience in building and managing high performance teams
Negotiating skills that enables finding the right deal that meets the needs of both customers and company
Business development, marketing, planning, forecasting and sales experience, in high pressure industries
Excellent analytical and multitasking skills
Skilled negotiator who continually transforms leads into customers
Admirable experience in managing transportation operations, developing high work systems and improvement plans for system
An entrepreneurial mindset in identifying and utilizing opportunities
Additionaldetails
NZ RESIDENCY, NZ Class 1,2,4,6 & P license., Cars and Motor bikes, Reading, Adventure Traveling.
References
- Stu McNabb, Depot Manager, Ritchies Transport Rotorua, 021 637 476
- Richard Hawker, Workshop Manager, Ritchies Transport , Rotorua, 027 241 1244
Timeline
Area Restaurant General Manager
Texas Chicken Fairy springs & Lynmore
08.2018 - 01.2020
Deputy General Manager
MRF India JP Tyres & Used Cars
02.2016 - 10.2017
Restaurant Manager
Pizza Hut
10.2012 - 01.2016
Operations Manager
Ritchies Transport Holdings LTD
1 2020 - Current
Bachelor of Business Administration, Level 7 -
Shridhar University
Advanced Diploma in Automotive Engineering, Level 5 - undefined
Academy De London
MA Marketing and Innovation - undefined
Anglia Ruskin University
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