Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Leadership Endorsements
Certification
Languages
References
Timeline
Generic

Varun Kumar

Suva,Fiji

Summary

Strategic and commercially driven ICT leader with deep expertise across Mobile Communications, Connectivity, Enterprise ICT Solutions, and Business Development. With a strong foundation as a Service Delivery Manager, I have consistently delivered high-value projects across cloud, security, and telecommunications portfolios - on time, within budget, and aligned to business outcomes. I bring a proven ability to lead cross-functional teams, streamline service delivery, and drive growth through customer-centric innovation, and strategic execution. Adept at crafting go-to-market strategies, expanding enterprise portfolios, and forging lasting client partnerships, I have played a pivotal role in developing and mentoring high-performing teams that exceed performance benchmarks. With a reputation for operational excellence, executive-level stakeholder engagement, and end-to-end ownership of complex initiatives, I am strongly positioned to lead transformational growth in Enterprise Development and ICT Sales at scale.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Vodafone Fiji
, Suva
01.2022 - Current
  • Spearheaded end-to-end delivery of large-scale ICT, cloud, and security projects valued over FJD $10M, across enterprise, government, and regional clients.
  • Played a key role in regional business development and expansion of Vodafone’s ICT footprint across Samoa, American Samoa, Kiribati, Vanuatu, and Cook Islands, enabling cross-border digital transformation.
  • Actively contributed to high-value tender bids, providing strategic input into technical solutioning, pricing, and execution frameworks - resulting in successful contract awards.
  • Delivered 18% YoY revenue growth through efficient service execution, upselling opportunities, and solution-driven engagements.
  • Oversaw service delivery governance across Cloud, Security, Connectivity, and NOC operations - ensuring SLA compliance, customer satisfaction, and operational excellence.
  • Strengthened long-term client relationships, led post-sales engagements, and ensured successful implementation of managed ICT services.
  • Mentored and developed high-performing teams across technical and service delivery functions, fostering a culture of accountability, innovation, and customer focus.

Service Delivery Lead

Vodafone Fiji
, Suva
07.2022 - 09.2023
  • Led the successful delivery of complex ICT, cloud, and connectivity projects across enterprise and government sectors, ensuring adherence to scope, budget, and timeline.
  • Acted as the key point of contact between clients, technical teams, and vendors - translating business requirements into actionable service outcomes.
  • Oversaw end-to-end project execution including planning, resource allocation, change control, risk mitigation, and post-implementation reviews.
  • Ensured SLA and OLA compliance by coordinating with 24/7 NOC, technical support, and third-party partners to resolve escalations and maintain high service uptime.
  • Developed strong client relationships through proactive communication, performance reporting, and continuous improvement initiatives.
  • Mentored and guided delivery teams, fostering a high-performance culture focused on accountability, customer satisfaction, and operational excellence.

ICT Sales Executive & Business Accounts Manager

Vodafone Fiji
10.2018 - 06.2022
  • Managed a diverse portfolio of mid-market and enterprise clients across multiple industries, delivering tailored ICT and connectivity solutions including cloud services, cybersecurity, and unified communications.
  • Led end-to-end sales cycles - from opportunity identification, proposal development, and tender participation to deal closure and service delivery coordination.
  • Acted as a trusted advisor to business customers, aligning Vodafone’s ICT offerings with client needs to drive digital transformation and operational efficiency.
  • Collaborated with technical and delivery teams to ensure seamless implementation and post-sales support, maintaining high service levels and customer satisfaction.
  • Generated new business opportunities through strategic account planning, upselling, and cross-selling, contributing to consistent portfolio growth.
  • Provided ongoing account management, including contract renewals, SLA reviews, and quarterly business reviews to ensure long-term client retention.

Corporate Sales Executive

Vodafone Fiji
01.2016 - 10.2017
  • Managed and supported a portfolio of SME and SOHO business customers, ensuring timely activation of mobile and ICT services.
  • Coordinated end-to-end service delivery, including new connections, plan migrations, and hardware dispatch.
  • Worked closely with internal teams to track order fulfilment, resolve service issues, and ensure high customer satisfaction.
  • Maintained accurate records of client engagements and escalated operational bottlenecks for resolution.
  • Provided support to team members for delivery logistics, account setup, and customer onboarding processes.

Education

Bachelor of NetCentric Computing - Computer Science and Information System

University of The South Pacific (USP)
Fiji

Skills

ICT & Cloud Transformation - Driving end-to-end cloud migrations, hybrid infrastructure solutions, and digital enablement initiatives

Strategic Sales & Go-to-Market Leadership - Crafting and executing sales strategies that unlock new revenue streams and accelerate market penetration

Project delivery and governance - Leading large-scale ICT projects with strict adherence to timelines, budgets, and compliance frameworks

Cybersecurity & Risk Management - Implementing proactive security measures, VAPT oversight, and governance aligned to ISO/NIST standards

Regional ICT Expansion & Market Development - Spearheading ICT growth across Fiji, Samoa, Cook Islands, and Vanuatu with strong channel development

RFP & Tender Strategy & Participation - End-to-end involvement in high-value bids including technical and strategic contributions for winning outcomes

SLA/OLA governance and service level management - Ensuring contractual service levels are met or exceeded through proactive service delivery

Client Relationship & Stakeholder Engagement - Building long-term customer trust and aligning solutions with business priorities

Team Leadership, Coaching & Resource Allocation - Developing high-performing, agile teams through hands-on mentoring and strategic resource planning

Service Solution Development & Quality Monitoring - Designing scalable ICT solutions with continuous monitoring to ensure service excellence

Accomplishments

  • Led successful go-to-market (GTM) launches of Oracle Cloud, Azure Cloud, Microsoft 365, and Fortinet SD-WAN Reseller Services across Fiji and Pacific island markets.
  • Delivered and managed over FJD $10M in enterprise ICT transformation projects, consistently meeting SLA targets, delivery timelines, and customer expectations.
  • Expanded Vodafone’s ICT footprint into Samoa, Cook Islands, Kiribati, and Vanuatu - establishing strategic presence and driving regional market growth.
  • Spearheaded enterprise onboarding and delivery, overseeing solution architecture, project execution, and post-sales engagement for high-value government and commercial clients.
  • Championed Vodafone’s digital growth strategy, aligning technology with business goals and driving innovation across Cloud, Security, and Connectivity domains.
  • Contributed to 18% YoY revenue growth through strategic account development, regional service expansion, and continuous client engagement.

Leadership Endorsements

  • As an experienced ICT professional, Varun has shown exceptional service delivery and deep industry knowledge of a wide range of ICT products. He has always been passionate about his work, together with being customer-centric, driving quality, and excellence, Deepak Singh, Manager IT Services, Vinod Patel & Company Limited
  • I have had the pleasure of working with Mr. Varun Kumar since early 2022 during the implementation of the telecommunications and ICT services tender at the Water Authority of Fiji. As the Project Manager from Vodafone, Varun led the engagement with outstanding professionalism, delivering the project on time and within budget. Varun demonstrated exceptional project management and solution design capabilities, particularly when challenges arose - offering practical alternatives and ensuring progress despite constraints. His commitment was evident through his hands-on leadership, often present during late-night work sessions to meet tight timelines. He brings a collaborative spirit, strong work ethic, and a solutions-driven mindset. I highly commend his dedication and wish him continued success in all future endeavors, Reenesh Latchman, Manager, ICT, Water Authority of Fiji

Certification

  • Oracle Cloud Infrastructure 2022 Certified Foundations Associate | Oracle
  • Veeam Certified Sales Professional 2021 | Veeam Software
  • Microsoft Excel 2013 Advance | Datec
  • Microsoft Excel 2013 Intermediate | Datec
  • Microsoft Excel 2013 Basic | Datec
  • Fortinet Network Security Expert Level 3 - Certified Associate | Fortinet
  • Fortinet Network Security Expert Level 2 - Certified Associate | Fortinet
  • Fortinet Network Security Expert Level 1 - Certified Associate | Fortinet
  • Server-side Development with NodeJS | Coursera
  • Programming Mobile Applications for Android Handheld System | Coursera

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual

References

References available upon request.

Timeline

Service Delivery Lead

Vodafone Fiji
07.2022 - 09.2023

Service Delivery Manager

Vodafone Fiji
01.2022 - Current

ICT Sales Executive & Business Accounts Manager

Vodafone Fiji
10.2018 - 06.2022

Corporate Sales Executive

Vodafone Fiji
01.2016 - 10.2017

Bachelor of NetCentric Computing - Computer Science and Information System

University of The South Pacific (USP)
Varun Kumar