Varun Nangia
Summary
Experienced dispatch and operations leader with a proven track record of success in logistics, fleet management, and team supervision. Leveraging over 12 years of industry expertise, consistently delivering exceptional results and exceeding performance targets. Demonstrated skill in optimizing operational efficiency through successful implementation of strategies that streamline processes and reduce costs. A natural leader, adept at effectively managing teams and fostering a collaborative and high-performing work environment. Committed to delivering top-notch customer service, ensuring timely and accurate delivery of goods while maintaining strong client relationships.
Overview
20
20
years of professional experience
Work History
Team Lead - Operations
Communication and Training Services Ltd.
03.2018 - 03.2024
- Managed daily operations of a luxury fleet, including late-model Tesla, Lexus, and Chrysler vehicles, overseeing a team of 1000+ drivers across the North and South Islands to ensure efficient dispatch, route planning, and seamless service delivery
- Directed travel arrangements for high-profile clients, including crafting personalized itineraries for international cricket teams during major events such as the World Cup, ensuring confidentiality, professionalism, and exceptional client experiences
- Acted as the primary decision-maker during weekends, reporting directly to the chairman to guarantee 24/7 operational continuity
- Leveraged advanced dispatching tools and real-time tracking systems to optimize fleet performance, resource allocation, and maximize vehicle utilization
- Trained, mentored, and guided the dispatch team, fostering a collaborative culture, boosting morale, and enhancing productivity while maintaining accountability
- Proactively identified operational challenges and implemented process improvements, including route adjustments and contingency plans, to enhance efficiency and minimize disruptions
- Maintained composure under pressure, expertly addressing emergency scenarios and ensuring uninterrupted operations
- Supervised fleet maintenance and compliance, ensuring strict adherence to health, safety, and industry regulations, and developed robust safety protocols to mitigate risks and maintain secure operations
- Built and nurtured strong client relationships, consistently exceeding service expectations and contributing to the company's reputation for reliability and excellence in handling high-profile clientele
- Cultivated and maintained effective stakeholder relationships, ensuring long-term client retention and high service standards
Dispatch Supervisor
Communication and Training Services Ltd.
02.2015 - 02.2018
- Oversaw daily transport operations, including scheduling, route planning, and vehicle dispatch, ensuring timely and efficient service delivery for a large-scale fleet
- Acted as the primary liaison between drivers, clients, and internal teams, providing prompt updates and resolving issues to uphold high service standards
- Ensured full compliance with health, safety, and industry regulations, managing driver records and enforcing adherence to work time policies
- Proactively identified and addressed transportation challenges and delays, implementing strategic solutions and emergency response protocols that reduced response times by 50%
- Collaborated with senior management to align transport operations with project requirements, spearheading innovative logistics solutions and identifying opportunities for business growth
IT Help-Desk Support
Communication and Training Services Ltd.
08.2011 - 01.2015
- Provided 24/7 technical support for network infrastructure, hardware, and software, ensuring seamless operations across systems
- Resolved CRM database issues and maintained the company intranet and knowledge base for efficient internal workflows
Sr. Technical Support Engineer (Tier 3 Support)
HCL Technologies
03.2006 - 02.2010
- Provided Tier-3 technical support for US clients, resolving critical issues for Cisco, Netgear, and AT&T
- Led a team of 30 support agents, mentoring them to meet quality standards and achieve KPIs
- Developed strong communication and troubleshooting skills applicable to operational roles
Project Matter Expert (Level-2 Subject Matter Expert)
IBM
01.2004 - 02.2006
- Supported UK clients for British Telecom, overseeing seamless execution of outsourced operations
- Led technical troubleshooting teams, resolving complex issues efficiently while ensuring client satisfaction
Education
Graduate Diploma in Computing - Computing
Unitec
Auckland, NZ10-2011
Bachelor in Commerce - Commerce
Delhi University
07-2005
Skills
- Dispatch & Fleet Management
- Customer Service & Client Relationship Management
- Team Leadership
- Crisis Management
- Operational Leadership & Efficiency
- Technology Proficiency
- Health, Safety & Regulatory Compliance
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Complaint resolution
- Operations management
- Key performance indicators
- Relationship building
- Stakeholder management
- Client communication
- Employee training
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- People management
- Complex Problem-solving
- Issue resolution
- Giving constructive feedback
- Call center operations
- Excellent communication
- Active listening
- Multitasking Abilities
- Decision-making
- Task prioritization
Accomplishments
- · Spearheaded operational changes that reduced response times by 25%, enhancing client satisfaction.
- · Successfully retained high-value clients, including senior executives, Members of Parliament, and judicial officials, by prioritizing exceptional service.
- · Boosted dispatch team productivity by 30% through effective training and process enhancements.
- Maintained an impeccable record of compliance with health, safety, and industry regulations.
Additionalinformation
New Zealand Citizen
P Endorsement- Valid until 2030
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- P- Endorsement
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Team Lead - Operations
Communication and Training Services Ltd.
03.2018 - 03.2024
Dispatch Supervisor
Communication and Training Services Ltd.
02.2015 - 02.2018
IT Help-Desk Support
Communication and Training Services Ltd.
08.2011 - 01.2015
Sr. Technical Support Engineer (Tier 3 Support)
HCL Technologies
03.2006 - 02.2010
Project Matter Expert (Level-2 Subject Matter Expert)
IBM
01.2004 - 02.2006
Graduate Diploma in Computing - Computing
Unitec
Bachelor in Commerce - Commerce
Delhi University
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