
A result-oriented professional with 12 years of experience dedicated to Operations Management, Transitions, Trainings & Team Management Proficient at leading teams for running successful process operations & experience of transitions, customer relationship and managing Oracle modules, O2C, Supply Chain Management, Logistics, Order Management, Invoicing, Claims management, Collections, Credit Management, Customer Master Data, Treasury Operations. A keen planner with expertise in service delivery, streamlining process operations, re-engineering and enhancing operational efficiencies; monitoring and ensuring compliance to the agreed SLAs Successfully coordinated process transitions and stabilizing all phases of process migrations, spearheaded project planning, execution and end-to-end transition for onshore transitions from Philippines, and Hongkong. Expertise in monitoring overall functioning of processes, identifying improvement areas and implementing ideas for process improvements to maximize customer satisfaction level Track record in sharing best practice and standardizing processes. Strategizing and leading all process improvement initiatives for client processes and ensuring that all functional deliverables to internal and external customers are met. An enterprising leader with skills in leading personnel towards accomplishment of common goals