Varun Ripote
Hanmer Springs,CAN
Summary
I am writing this to express my interest in the current position at your organisation. The attached resume explains in detail my qualifications for this position. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping supervisor cum Food and beverage / general hotel assistant
Braemar Lodge And Spa
08.2023 - Current
- Undertaking all aspects of room cleaning/service around the Lodge
- Working with team and other department teams to ensure quality service at all times
- Preparing stock take reports for HK department on a monthly basis
- Ordering and intending HK supplies
- Arranging HK store and cleaning equipment
- Hosting Guest in the restaurant
- Assisting in events/conferences/ including room service
- Ordering taking and Handling POS
- Arranging Breakfast buffet and dinner setup.
Guest Service associate
Ginger Hotels
11.2022 - 07.2023
- Check in and check out procedures of Guests
- Handling Guest Complaints and guest calls at the reception
- Updating of Guests records
- Handling Corporate Clientele and ensuring guest satisfaction
- Coordinating with other departments for a smooth transition in day-to-day operations.
Front Office Executive
Hotel Vrushali inn
- Answering inquiries pertaining to hotel services, registration of guests and guiding in leisure activities
- Making and Confirming Reservations for Guests
- Keep records of room availability and guests’ accounts
- Operates the front office computer system
- Provides and ensures high-quality guest relations
- Receives and resolves guest complaints in a manner consistent with company policy
- Confers and cooperates with other departments as needed to ensure coordination of activities.
Room Attendant
Chateau Tongariro hotel
- Cleaning hotel rooms as per Standard operating procedure
- Replenishment of Amenities
- Laundry and service of Public Area
- Assistance in Deep cleaning.
Customer Service Representative
Oakwood Residence
10.2017 - 08.2018
- Check-in to Check-out process at Front Office
- Night Auditing
- Handling Guest Calls and Guest Complaints
- Updating Back-end Records on a monthly basis.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
post graduation Diploma in Hotel Management -
Pacific International Hotel Management School
12.2020
B.sc in Hospitality and hotel administration - Hospitality Administration And Management
Institute of Hotel Management And Applied Nutrition (IHM)
05.2017
Skills
- Team player mentality
- Adaptability and flexibility
- Versatile
- Persistence
- Quick Learner
- Excellent communication
Accomplishments
- Trained in all aspects of Front Office, Food and Beverage service and Housekeeping in a fully functioning hotel environment with focus on customer service and soft skills as well as the practical competencies.
- Trained and Assisted in Duty Manager shifts at P.I.H.M.S.
- Received “Employee of the Month” certificate while working as Customer Service Representative in Pune.
- Received “Employee of The Month” appraisal while working at The Ginger Hotels.
References
- Mr. Abubakr Furniturewala, Ex Lodge Duty Manager, +64 2041672262
- Mr. Sumit Joshi, Housekeeping Manager, +64 272773271
- Mr. Pushkar Junnare, Director, Area 41, +64 212664860
- Mr. Abhishek Kumar Sinha, Assistant Lecturer IHM Bodhgaya/Ex Manager, +91 77399 50009
- Mr. Tushar Kantikar, Assistant Hotel Manager, +91 70456 60530
Hobbies and Interests
- Photography
- Trekking
- Gaming
Certification
Received Employee of the Month while working for Ginger Hotels, Mumbai and Oakwood Residence, Pune
Timeline
Housekeeping supervisor cum Food and beverage / general hotel assistant
Braemar Lodge And Spa
08.2023 - Current
Guest Service associate
Ginger Hotels
11.2022 - 07.2023
Customer Service Representative
Oakwood Residence
10.2017 - 08.2018
Front Office Executive
Hotel Vrushali inn
Room Attendant
Chateau Tongariro hotel
post graduation Diploma in Hotel Management -
Pacific International Hotel Management School
B.sc in Hospitality and hotel administration - Hospitality Administration And Management
Institute of Hotel Management And Applied Nutrition (IHM)
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