VASSANT MULYE
Auckland,New Zealand
Summary
Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinkers cultivate rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Engineer
Timbre Digital
08.2023 - Current
- Resolved complex technical problems through root cause analysis techniques.
- Monitored network performance and troubleshooted any issues that arose.
- Analyzed and resolved technical issues related to network operations.
- Created detailed documentation of network configurations and changes.
- Deployed virtualization technologies like VMWare or Hyper-V.
- Conducted regular maintenance activities on all networking equipment.
Data protection engineer
EVROS TECHNOLOGY
06.2022 - 05.2023
- Provided technical support to end users regarding their backup needs.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Liaison with Veeam support for complex backup failures and confirmed to be resolved in the stipulated SLA.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
Monitoring analyst
CODEBLUE LIMITED
03.2020 - 06.2022
- Proactive monitoring, diagnosis, and monitoring issues with Firewalls, Servers, and networks.
- Providing a high level of call management tasks to end-users, keeping the end-users updated with the progress and estimated resolution time.
- Taking ownership of all backup failures and prompt and quick diagnosis to fix 80% of the resolved incidents of multiple vendors like Veeam backup and replication Shadow protect, Datto type of backup solutions.
- Working with troubleshooting BYOD devices, Intune management of mobile devices, and configuration of apps as per the customer's knowledge base.
- Answer queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access, and telecommunications systems.
- Proactive and vigilant alert monitoring and effective remediation and closure of the tickets within the SLA.
- Ensure ESET (AV) are deployed to the correct version and update across all the Workstations / Servers.
- Monitor disc alerts, service stopped of Kaseya managed devices, and troubleshooting the alerts with 90% resolution within the workgroup.
Service Desk Analyst
SOFTSOURCE LIMITED
06.2018 - 03.2020
- Provided phone/email support to a variety of environments comprising of around 700-800 users.
- Taken ownership of customer issues through prompt ticket creation and quick triage with the resolution of issues with 80% of tickets resolved within the 1st point of contact.
- Assisted with the provision of 1st and 2nd level IT support, including installation, maintenance, and troubleshooting of PC equipment, peripherals, and software based on work requests or faults reported to the helpdesks, escalating all other requests to appropriate IT staff, for further action.
- Determine appropriate priority to service desk requests as per the user requests.
- Maintained excellent base and knowledge base for all service desk requests, ensuring all work is logged, including the status of logged tickets and with intended resolutions.
- Resolved issues on initial call 90% of the time using the internal knowledge base, troubleshooting skills, experience, and team resources.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
Technical Support Representative
Tech Mahindra
08.2015 - 08.2016
- Provided exemplary customer service by responding to requests for technical assistance in person, via phone, electronically.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
- Resolved issues on initial call 90% of time using internal knowledge base, troubleshooting skills, experience, and team resources.
- Analyzed, prioritized, researched, and solved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Education
GRADUATE DIPLOMA - INFORMATION TECHNOLOGY LEVEL 7
Whitireia Polytechnic
10.2020
BACHELOR - INFORMATION TECHNOLOGY
Mumbai University, MGM College Of Engineering
06.2009
Skills
- A wide spectrum of technical knowledge and experience including:
- Action Request Tools: Expert desk, ConnectWise, Service now
- Microsoft: Windows Server 2012 R2, Exchange, Office 365, Active Directory, Teams, Azure AD, Intune, One drive, MDM and SharePoint applications
- Mobile: Android, IOS
- Antivirus: ESET NOD 32
- Other: LAN/WAN/MAN environments VPN, Citrix
- Networking: Basic concepts related to Router, Switch, Firewall
- Operating Systems: Windows 7, Windows 10, MAC, Windows Server 2003-2012 R2, Exchange Server
- Backup: Veeam Backup and replication, Shadow Protect, Datto backups
- Email Applications: MS Outlook
- Basics of Kaseya administration, ITGlue
- Hypervisors and Virtualized environments – VMware, Hyper V
- Antivirus tools: ESET endpoint security
- Scripting: Basic PowerShell scripting
- Understanding of ITIL terminologies Active Directory, Access, System administration
- Intune administration, app protection, MDM, Office 365 security, DLP policy
Certification
- CompTIA Network+
- Modern Desktop administrator MD-100 MD-101
- CISCO certified network associate
- NSE 1
- NSE 2
Accomplishments
- Team player of the month to recognize collaborative and innovative way of working with Team members
- Also receive recognition for going above and beyond my work duties to resolve a customer issue onsite
Timeline
Network Engineer
Timbre Digital
08.2023 - Current
Data protection engineer
EVROS TECHNOLOGY
06.2022 - 05.2023
Monitoring analyst
CODEBLUE LIMITED
03.2020 - 06.2022
Service Desk Analyst
SOFTSOURCE LIMITED
06.2018 - 03.2020
Technical Support Representative
Tech Mahindra
08.2015 - 08.2016
GRADUATE DIPLOMA - INFORMATION TECHNOLOGY LEVEL 7
Whitireia Polytechnic
BACHELOR - INFORMATION TECHNOLOGY
Mumbai University, MGM College Of Engineering
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