Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline

VASUNDHARA VAJRALA

Auckland
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Supports IT-endorsed hardware, software applications especially troubleshooting Microsoft Office Applications.

Overview

9
9
years of professional experience

Work History

Director of Operations

Idly Sambar Resturant
12.2022 - Current
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Crew Member, Shift Manager, Assistant Restaurant Manager and Restaurant Manager

Burger King
01.2015 - 03.2023
  • As the Manager of this Business, I am proud of what I do in my day-to-day activities
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Service Desk Analyst

Pluse Energy
10.2019 - 11.2022
  • Administered and supported current anti-virus implementations to increase security and safeguard client systems.

Help desk Analyst

Omni Tech
03.2019 - 06.2021
  • Provide Technical support to customers on telephone, email and through tickets

Technical Support Analyst

Clariont Solutions
08.2014 - 09.2015
  • Installing and configuring Windows, XP, vista, and server 2003

Education

National Diploma -

Kiwi Institute Of Training And Education
08.2018

National Diploma -

National Territory Education Consortium
08.2015

Bachelor Of Electronics And Communications -

Jawaharlal Nehru Technology University
05.2013

Skills

  • Ability to think and initiative
  • Professional attitude & pride in my work
  • Handling customer complaints
  • Punctual, reliable, honest
  • Planning and organizing
  • Efficient and friendly telephone manner
  • Problem solving
  • Quick learner and decisive
  • Time management
  • Cost Control
  • Continuous Improvement
  • Conflict Resolution
  • Staff Training
  • Financial Reporting
  • Time Management
  • Customer Service
  • Team Leadership
  • Administrative Management
  • Schedule Management
  • Performance Improvement
  • Contract Administration
  • KPI Tracking
  • Customer Service Management
  • Staff Management

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations - Idly Sambar Resturant
12.2022 - Current
Service Desk Analyst - Pluse Energy
10.2019 - 11.2022
Help desk Analyst - Omni Tech
03.2019 - 06.2021
Crew Member, Shift Manager, Assistant Restaurant Manager and Restaurant Manager - Burger King
01.2015 - 03.2023
Technical Support Analyst - Clariont Solutions
08.2014 - 09.2015
Kiwi Institute Of Training And Education - National Diploma,
National Territory Education Consortium - National Diploma,
Jawaharlal Nehru Technology University - Bachelor Of Electronics And Communications,

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