Vatsal Patel
Auckland,New Zealand
Summary
- Looking for a challenging position as a System Engineer that allows me to utilize my strong skills, experience, and relevant IT qualifications to achieve desired outcomes. As a creative and tech-savvy individual, I am eager to take on new challenges that enhance my abilities. I am open to opportunities that allow me to put my skills to the test and prove myself.
- Dedicated and skilled IT professional with extensive experience and expertise in Deskside support, managing and maintaining servers and PCs, configuring network equipment, and identifying, defining, troubleshooting and resolving complex network and computing problems.
- Results-oriented with an exemplary work ethic and a proven track record in meeting or exceeding performance targets and delivering projects within challenging deadlines.
- Demonstrates advanced technical aptitude in working with Microsoft and Mac Operating Systems, Networking, WordPress, Databases and Active Directory, and is well versed in Agile, ITIL and Waterfall methodologies as well as Microsoft Office Suite. Skills also include knowledge of Azure and security.
- Highly reliable individual with a keen eye for detail and a willingness to undertake new challenges.
- Confident and self-motivated team player who enthusiastically embraces new challenges. Remains calm under pressure and enjoys working in a group as well as independently if required.
- Excellent verbal presentation and interpersonal skills, with the ability to develop strong and trusted relationships with people from all walks of life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Endpoint Management Engineer
FOODSTUFFS
07.2023 - Current
- Created a robust Windows 11 Inplace Upgrade Task Sequence that will be used to upgrade 4000 devices across the entire Foodstuffs North Island
- Conducted comprehensive compatibility assessments, ensuring all devices met the necessary requirements for Windows 11
- Implement and manage Intune for mobile device management and Autopilot for zero-touch device provisioning and deployment
- Packaged and maintained software, including Windows and Mac operating systems, using Microsoft Intune, SCCM, and JAMF
- Manage and support macOS and iOS devices using JAMF Pro, ensuring security compliance and efficient deployment
- Led and participated in various IT projects, including large-scale migrations and upgrades, to enhance system functionality and security
- Create and maintain comprehensive technical documentation for SOE processes, configurations, and deployments
- Develop and maintain interactive reports and dashboards in Power BI for SCCM data visualization
- Created automated reporting solutions using SQL, reducing manual effort and ensuring timely delivery of reports
- Create and manage Intune configuration profiles to replicate AD GPO settings, ensuring consistent device management and security policies
- Provided extensive training and support to IT staff and end-users, facilitating a seamless transition to Windows 11.
END USER COMPUTING (EUC) Technical Lead
LEXEL SYSTEMS
04.2022 - 07.2023
- Executed application packaging for projects and SOE deployment, focusing on integration with MS Appv, Citrix XenApp, and VMware ThinApp
- Leveraged tools like SCCM/ inTune, and SMS for effective deployment of application packages
- Ensured business continuity by promptly resolving any issues arising during the packaging and deployment process
- Worked in concert with project teams and offered vital end-user support to ensure project success and user satisfaction
- Maintained a secure software environment by managing application updates and patches
- Prioritized user experience by conducting thorough pre-deployment testing of application packages.
END USER COMPUTING (EUC) Engineer
LEXEL SYSTEMS
08.2021 - 04.2022
- Partnered with various IT teams to solve complex problems
- Created PowerShell scripts for day-to-day active directory tasks
- Designed front-end portals using Power Apps and automated systems using Power Automate to achieve desired results with minimum user input
- Defined hardware/software standards for the company
- Actively participated in migration from onsite SCCM server to Intune
- Acquired the company's first hardware/software inventory tool
- Lead projects for new hardware/software deployments and upgrades
- Improved the service-now ticketing system with new features and infrastructure
- Working on integrating the monitoring system with service-now
- Built a security framework across all the Linux devices available within the network
- Partnered with a vendor to redefine the hardware evaluation process, imaging services, and procurement of spare parts.
TECHNICAL SUPPORT SPECIALIST
KTC GROUP LTD
06.2020 - 07.2021
- Resolve customer enquiries with Engineering where the enquiry cannot be resolved by the L1
- Active Directory and object Management
- Provide exceptions for customers when necessary within client guidelines
- Server virtualisation using Citrix
- Perform level 3 Technical Support task
- Take complete ownership of customer issues and enquiries as outlined in client procedures
- Take complete ownership of escalated tickets as outlined in client procedures.
IT SUPPORT TECHNICIAN
KTC GROUP LTD
08.2019 - 06.2020
- Diagnose customers' technical inquiries and respond to their IT support requests
- Provide technical support onsite or via remote-access systems
- Troubleshoot software issues and promote client support related products and services
- Offer solutions that meet the needs of clients and maintain good working relationships with them
- Provide account and password management as well as online service management support
- Track and manage work records and compile job reports.
IT SUPPORT ENGINEER (Freelance)
VARIOUS CLIENTS
- Perform remote troubleshooting using diagnostic techniques and asking pertinent questions
- Identify issues and suggest possible improvements to procedures
- Diagnose and troubleshoot technical issues, including account setups and network configurations
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until their technical issue is resolved
- Major Achievements: Successfully handled a large number of clients and provided support for the installation of Microsoft 2016 and Office 365, Windows 10 deployment, SLA management, backup and data migration
- Effectively provided Putty and Team Viewer support for backend configurations and performed multiple integrations of IT systems with the intranet
- Troubleshot and resolved complex IT networks connectivity issues and performed application management for Outlook and Office.
HELPDESK SUPPORT TECHNICIAN
ASPIRE2 INTERNATIONAL
- Resolve staff and student issues related to installation, configuration and ongoing usability of the system
- Provide daily operations and systems support of IT infrastructure
- Install and configure appropriate software and functions according to specifications
- Perform troubleshooting to diagnose and resolve problems (repair or replacement of parts, debugging)
- Maintain records/logs of repairs, fixes, and maintenance schedules.
Education
Diploma in System Administration Level 6 -
Aspire2 International, NZ
01.2018
Diploma in Technical Support Level 5 -
Aspire2 International, NZ
01.2017
Skills
- Wireless Networking
- Network Troubleshooting
- Information Security
- Mobile Device Management
- Configuration Management
- Server Management
- Virtualization Technologies
- Data Backup and Recovery
- IT Documentation
Certification
Full New Zealand Drivers Licence.
Affiliations
Associate Member of the organisation of IT Professionals (ITP), New Zealand since 2017.
Languages
Fluent (written and oral) in English.
Softwaretechnicalexpertise
MS Windows, SCCM, Microsoft Dynamics, Windows Server, Active Directory, MS Office Suite (365), Azure, security, Networking, WordPress, Databases, Agile, ITIL, Waterfall methodologies, Well versed in MS Windows, SCCM, Microsoft Dynamics, Windows Server and Active Directory, MS Office Suite (365), and a variety of in-house software packages., Skilled in identifying system issues, troubleshooting peripheral devices, and writing technical reports., Able to effectively manage and maintain servers, PCs, routers, and switches, as well as configure network equipment., Excellent knowledge of remote support and a sound understanding of combining different virtual machines and managing them remotely., Expertise in configuring ADDS, DNS, DHCP, exchange server, group policies, TCP/IP, file sharing, deployment with WDS/MDT, network storage and solution, and VHD storage solution through iSCSI.
Fitness
In excellent health.
Professional Development
- IT Service Desk: Customer Service Fundamentals
- ITIL 3 Foundation
- ITIL Operational Support and Analysis
- Microsoft 365
- Network Virtualization: SDN Overlay Solutions
- Windows 10: Troubleshooting for IT Support
Hobbies and Interests
Road trips, long walks, debating on current affairs, bowling and exploring new technologies.
Timeline
Senior Endpoint Management Engineer
FOODSTUFFS
07.2023 - Current
END USER COMPUTING (EUC) Technical Lead
LEXEL SYSTEMS
04.2022 - 07.2023
END USER COMPUTING (EUC) Engineer
LEXEL SYSTEMS
08.2021 - 04.2022
TECHNICAL SUPPORT SPECIALIST
KTC GROUP LTD
06.2020 - 07.2021
IT SUPPORT TECHNICIAN
KTC GROUP LTD
08.2019 - 06.2020
IT SUPPORT ENGINEER (Freelance)
VARIOUS CLIENTS
HELPDESK SUPPORT TECHNICIAN
ASPIRE2 INTERNATIONAL
Diploma in System Administration Level 6 -
Aspire2 International, NZ
Diploma in Technical Support Level 5 -
Aspire2 International, NZ
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