Veena Anilkumar
Rotorua,BOP
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Assistant
Lulu Hotels
01.2019 - 10.2023
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Contributed to increased occupancy rates through effective upselling techniques during reservation inquiries.
- Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
Education
Bachelor of Arts - English Literature
University of Calicut
Payyanur, Kerala, India09.2004
Timeline
Guest Service Assistant
Lulu Hotels
01.2019 - 10.2023
Bachelor of Arts - English Literature
University of Calicut
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