Veena Marie Kaur
Henderson,New Zealand
Summary
Adaptable professional with 10 years of experience in the restaurant industry, including 7 years as a manager, and 1 year in retail. Currently pursuing a Bachelor of Information Technology. Strong leadership, problem-solving, and organizational skills. Background in restaurant management, retail, mechanical engineering. Proficient in SQL databases, coding, virtual machine environments, troubleshooting, and network security. Transitioning into IT field to contribute to innovative technology solutions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Millers
10.2023 - Current
- Provide exceptional customer service, assisting with product selection, fitting rooms, and purchases
- Maintain a welcoming and organized store environment
- Contribute to a positive team atmosphere and collaborate effectively with colleagues
- Proficient in cashiering procedures and ensure accurate and efficient transactions
- Inventory Management: Conduct regular inventory checks to maintain accurate stock levels and identify reordering needs
Deputy General Manager
Pizza Hut Singapore Pte Ltd
05.2018 - 08.2023
- Provided exceptional support to the General Manager in store operations encompassing customer service, sales, and staff leadership.
- Handled all aspects of store documentation and payroll administration
- Analyzed monthly P&L statements to identify areas for improvement and cost savings.
- Developed and implemented strategies to increase store productivity and achieve sales targets.
- Monitored labor and food costs to ensure budget adherence.
- Ensured store readiness for audits and maintained high hygiene standards.
- Recruited, trained, and motivated staff to deliver exceptional customer service.
- Scheduled staff rosters and managed inventory control.
- Responded to customer feedback and implemented service recovery plans when needed.
- Led daily staff briefings and deployments, ensuring smooth shift transitions.
Service Crew
Pizza Hut Singapore Pte Ltd
05.2016 - 05.2018
- Delivering a positive dining experience by taking orders, serving food, and ensuring customer satisfaction
- Assisted duty manager with overall shift operations
- Responded to customer inquiries and addressed any concerns promptly
Sandwich Artist
Subway Singapore
01.2014 - 05.2016
- Prepared and assembled sandwiches according to customer specifications, ensuring freshness and quality
- Maintained a clean and hygienic food preparation area
- Assisted customers with menu selection and provided recommendations
Waitress
Rasa Istimewa Restaurant
10.2013 - 01.2014
- Delivered attentive and friendly service to restaurant patrons
- Presented menus, took orders, and served food and beverages efficiently
- Addressed customer inquiries and ensured a comfortable dining experience
Education
Bachelor of Information Technology -
Auckland Institute of Studies
09.2024
Diploma In Information Technology -
Auckland Institute of Studies
09.2024
Higher Nitec in Mechanical Engineering -
ITE College West
04.2018
GCE 'N' Level -
Yuhua Secondary School
12.2015
PSLE -
Jurong Primary School
12.2011
Skills
- Customer Service
- Sales & Operations
- Leadership & Teamwork
- Communication & Problem-Solving
- SQL Database Management
- Coding (Python, SQL)
- Virtual Machine Environments
- Basic Troubleshooting & IT Support
- Network Security Fundamentals
- Operating Systems (eg, Windows, Linux)
- Cloud Computing Basics
- Hardware Installation & Maintenance
- Client Account Management
- Upselling
- Customer Needs Assessment
- Product Sales
- Inventory Control
- Multi-tasking strength
- Outgoing Personality
- POS System Operation
- Stocking and Receiving
Languages
- English
- Tagalog
- Punjabi
- Hindi
Awards
Long Service Award, Pizza Hut Singapore Pte Ltd, 02/01/22
Affiliations
- Graphic Designing
- Video Editing
- GUI
Accomplishments
- Long Service Award in Pizza Hut Singapore
Timeline
Sales Associate
Millers
10.2023 - Current
Deputy General Manager
Pizza Hut Singapore Pte Ltd
05.2018 - 08.2023
Service Crew
Pizza Hut Singapore Pte Ltd
05.2016 - 05.2018
Sandwich Artist
Subway Singapore
01.2014 - 05.2016
Waitress
Rasa Istimewa Restaurant
10.2013 - 01.2014
Bachelor of Information Technology -
Auckland Institute of Studies
Diploma In Information Technology -
Auckland Institute of Studies
Higher Nitec in Mechanical Engineering -
ITE College West
GCE 'N' Level -
Yuhua Secondary School
PSLE -
Jurong Primary School
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