Veisinia Tapua `Vaki
Manurewa
Summary
Dynamic Office Manager with a proven track record at Pacific Stream Media, excelling in customer service and office administration. Skilled in budget management and employee training, I enhanced client satisfaction through effective feedback systems and streamlined operations, fostering a collaborative team environment. Committed to operational excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Pacific Stream Media
09.2022 - 04.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Office Manager, Payroll Officer,
Lvos Property Maintenance Ltd
03.2018 - 08.2022
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed payroll data entry and processing for 55 employees to comply with predetermined company guidelines.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Successfully transitioned the company to a new payroll service provider by coordinating data migration efforts and training staff on new processes.
Administrative Officer
Lelei Finance Ltd
01.2017 - 04.2019
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Administrative Coordinator
Logan City Council
03.2016 - 01.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Completed bi-weekly payroll for over 40 employees.
Education
Postgraduate Diplomas in Business Administration - Business Administration And Management
Griffith University
Brisbane03-2019
Skills
- Customer service
- Office management
- Organisational skills
- Scheduling
- Office administration
- Teamwork and collaboration
- Team leadership
- Professional and courteous
- Employee training
Timeline
Office Manager
Pacific Stream Media
09.2022 - 04.2025
Office Manager, Payroll Officer,
Lvos Property Maintenance Ltd
03.2018 - 08.2022
Administrative Officer
Lelei Finance Ltd
01.2017 - 04.2019
Administrative Coordinator
Logan City Council
03.2016 - 01.2018
Postgraduate Diplomas in Business Administration - Business Administration And Management
Griffith University
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