Venay Dahya
Wellington,WGN
Summary
I have worked for Wellington City Council as a Parking Officer for more than five years. As a person I love growing and improving in both my personal and professional life and over the last five years I have immersed myself into the following areas the Parking Services business offers and these are: stepping in to lead the Grey Team when my Senior Aaron Freeman was away, leading and mentoring the Yellow team for more then 5 months, learning and being a fully experienced Comms Officer, being a fully experienced Compliance driver, mentoring and training new Parking Officers, and a current Health and Safety rep. I believe all these experiences, skills and knowledge have helped me craft in becoming the best Parking Officer I can be and it has provided me solid knowledge in parking in Wellington. Along with having solid knowledge in parking as an On-Road Parking Officer I understand have important it is to provide exceptional customer service and how it is communicated. Having a university background in Accounting, Commercial Law and Taxation I miss the the office environment and thinking critically and creatively to resolve issues and problems. I believe the Senior Parking Officer role will fill this void and I know the expectation is being on road 75% of the time and being in office 25% of the time. I see the role as a great opportunity to give back my knowledge and skills I have acquired over the last four years to the organisation and current and new staff. I am always looking to learn and improve and have been looking at doing more leadership and health and safety courses with Simon Doherty. I see the Senior Parking Officer role as a fantastic opportunity to learn, network, gain experience from very seasoned managers and professionals to further my goal of being a Team Leader or being involved with management in the future.
Overview
16
16
years of professional experience
Work History
Parking Officer and Senior Parking Officer
Wellington City Council.
08.2018 - Current
- Mentored and Trained new Parking Officers for over two years. I am currently one of the selected trainers from the Grey team by the Learning Development Coordinator Simon.
- I have lead the Grey Team multiple times for extended periods when my Senior Aaron Freeman was absent.
- Lead multiple special events. Also been part of multiple events.
- Experienced Compliance Driver.
- Fully trained Comms Officer.
- Can confidently operate the Bus lane equipment.
- Have access and done time sheets for my team.
- Involved in the pilot programme to help retrain Parking Officer.
- Involved in multiple discussions groups: roster changes and uniform improvement.
- Senior of the Yellow Team for 5 months. Managed, supervised and mentored 9 team members.
- On Duty Senior.
- Did job interviews and analysed CVs for future candidates to join the organisation.
Cashier, Sales Assistant and Fill in Manager
The Pop In Store
01.2008 - 12.2016
- Managed general operations numerous times while the owner was absent. On and Off for 1.5 years due University. When the owner went on vacation.
- Performed basic book keeping.
- Served customers.
- Created signage and in store advertisement.
- Performed Stock takes.
- Helped in resolving customer complaints.
- Performed banking.
- Dealing with difficult customers and conflict.
- Training new staff using the cash register and the general operations of the store.
Education
Regulatory Compliance Course. Level 3.
Wellington City Council.
Wellington CBDCapital Training Work Preparation Course.
Capital Training
Wellington CBD07.2018
BCA - Accounting And Commercial Law. Minor in Taxation.
Victoria University of Wellington.
Wellington, WGN12.2015
Skills
- Exceptional customer service skills Gained by being an On Road Parking Officer for more then five years and serving customers in a small convenient store
- Confident with computers Can confidently use Microsoft Word, Microsoft Excel and Microsoft Powerpoint
- Have a Full New Zealand Drivers Licence since 2008
- Leading teams Lead the Grey team numerous times for extended periods
- Level 1 First Aid certificate
- Mental Health First Aid Course by St John
- Mentoring and Training Mentored and trained new Parking Officers for the last two years
- Excellent report writing skills At University I had to write essays and reports to complete assignments and assessments
- Team player Can work with all parking officers I love collaborating with other business areas in the Parking Services business unit
- Flexible Have experience in all business areas of Parking Services Can work in any business area where the team needs me
- Great understanding of the legal requirements of Parking Commercial Law papers have allowed me to understand how legislation works and applying it
- Confident in conflict management By being an on road Parking Officer I deal with difficult customers and situations on a daily basis I have done a Wellington City Council provided supplementary course, Crucial Conversations
- Health and safety representative Last year I decided to become a Health and Safety Rep I wanted to give back my experiences and knowledge to the organization for future workers to have a better environment to work in I am currently still a health and safety representative Currently I am doing Level 1 Health and safety courses along with looking into doing extra Health and safety courses
- Leading and managing the Yellow team Approximately for 5 months I had an opportunity to lead, manage and support 9 staff members
- Upskilling staff by offering opportunities to go in different areas of the business unit Comms, Compliance and public events to promote parking
- Payroll and leave requests: I am confident and have experience in doing timesheets I also have experience in doing leave requests
- Working with team members on career progression and Whare Tapu Toru
- Being an interviewer interviewing new staff Being part of the interview process Analysing CVs for potential candidates to join the organisation
References
Aaron Freeman.
Former Grey Team Senior Parking Officer.
Wellington City Council.
P: 021 381 658
Jacqueline Feyen.
Capital Training Course Coordinator.
P: 027 626 971 2
Tee Talosaga.
Green Team Senior Parking Officer.
Wellington City Council.
P: 021 294 3124
Guilherme Siufi Ribeiro
Current Grey Team Senior Parking Officer
Wellington City Council.
P: 021 536 302
Timeline
Parking Officer and Senior Parking Officer
Wellington City Council.
08.2018 - Current
Cashier, Sales Assistant and Fill in Manager
The Pop In Store
01.2008 - 12.2016
Regulatory Compliance Course. Level 3.
Wellington City Council.
Capital Training Work Preparation Course.
Capital Training
BCA - Accounting And Commercial Law. Minor in Taxation.
Victoria University of Wellington.
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