Venus Fesolai

• Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
• Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
• Developed a library of instructional materials, ensuring consistency in messaging across all departments.
• Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
• Reduced training costs with the creation of efficient, targeted e-learning modules.
• Streamlined training process for new hires, accelerating time to productivity.
• Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
• Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
• Provided coaching and mentoring to employees.
• Analysed and evaluated training effectiveness and program outcomes.
• Designed and delivered web-based, self-directed learning materials.
• Facilitated virtual, in-person and blended learning sessions.

• Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Achieved consistently positive feedback from participants on post-training surveys through attention to detail in curriculum development and instruction execution.
• Enhanced learning experiences by incorporating multimedia tools and real-world scenarios into training sessions.
• Managed multiple concurrent projects with strong time management skills, ensuring timely completion of all tasks without compromising quality or client satisfaction.

• Responsible for supporting business on various initiatives and curating various LinkedIn Learning pathways to help uplift technical, leadership and customer service capability.
• Created virtual offerings for face to face training due to impact of Covid-19.
• Provided virtual upskill sessions to managers on LinkedIn Learning that saw uplift in usage of 25%.
• Created engagement strategy in place of LinkedIn Learning that included 12-month calendar of offerings and communication strategy.
• Designed and created SharePoint news page that offered LinkedIn Learning, Ted talks and various other external learning resources.
• Implemented operating rhythm for roll-out of Service Now in Learning Experience space.
• Assisted in facilitating workshops across Auckland Transport, supported monthly reporting and logistics for earning Experience and wider Culture and Transformation teams.

KEY RESPONSIBILITIES

• Travel around New Zealand and provide side by side training to administrators on Success Factors.
• Design and develop Quick Reference guides.
• Assist sites in gap analysis of existing, expired and outstanding training.
• Create curricula that is fit for purpose.
• Regular reporting to various stakeholders on mandatory training status.
• Streamline process across all sites from onboarding, assigning curricula, booking training to updating LMS.
• Assist sites in creating operational rhythm to update outstanding training required and plan future expiring mandatory training.
• Liaise with external training providers to set up contract and ongoing training plans.

ACHEIVEMENTS

• Upskilled and successfully created app using PowerApps that allowed you to see competency for employees out in field online or offline.
• Upskilled myself and successfully created flow that send out automatic notifications on upcoming expiring training.
• Secured discounted contract with external training providers.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within organisation.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Trained and mentored 20 new personnel hired to fulfil various roles.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within organisation.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

KEY RESPONSIBILITIES

• Liaise with key stakeholders across Operations and Sales business to identify training opportunities that will target growth in sales and effectiveness.
• Conduct thorough training/gap analysis to ensure learning solution is fit for purpose.
• Manage and facilitate Development Program that focuses on basic Team Leader competencies across Operations and Sales.
• Design training plans, session plans, facilitator guides, learner guides and participant materials/resources.
• Assist Learning Capability Leader in providing data to report out to business Sales.
• Force Effectiveness or Time to Competency.
• Collate data post any training conducted to measure success.
• Back up trainer for peers unable to continue/roll out training.

ACHEIVEMENTS

• Design and delivered training to Merchants and Business Development Managers regarding key changes to our process/systems post CCCFA (Credit Contracts and Consumer Finance Act 2003) amended in 2014 and went live in June 2015.
• Delivered Coaching Essentials Workshop to Team Leaders that saw increase of 20% across team performance.
• Successful delivery of first cross Tasman cross-skill training to NZ Outbound Personal Loans team incorporating AU Legislation and requirements.
• Co-Site Leader for the Affinity Group – A program that has been designed to promote and drive Health, Volunteer work, Diversity and Inclusion and social culture at work.
• Executive on Toastmasters committee.