Summary
Overview
Work History
Skills
Timeline
Work Availability
Additional Information
Achievements
Generic

Venus Semmens

Whakatane,BOP

Summary

I am someone who is energised when in a pressured environment and can confidently make well-considered decisions. With strong people skills, I can appropriately negotiate outcomes while showing empathy, conscientiousness, and problem-solving skills, showing endurance and capability to work in a team environment or independently. The challenge to manage caseloads of clients, work items, inbound and outbound calls, whilst handling multiple screens to guide, support, trouble-shoot is my core-strength. I perform well at identifying barriers, possessing the ability to adapt efficiently, to adjust to support plans to achieve meaningful long term outcomes. I am dependable and very passionate about getting actively involved, helping out in our community. I am very motivated, always excited to learn and grow as a Customer Service Representative.

Overview

21
21
years of professional experience

Work History

Data Collection Specialist - Work From Home

Stats NZ
06.2023 - 12.2023
  • Reported and identified data gaps through correct channels for time and team effectiveness through msTeams.
  • Collaborated with team members on data validation, derived key insights, to have prioritized tasks be communicated about fixes.
  • Updated client information platforms to log activities through Pure Cloud and Salesforce.
  • Secondments: Agricultural Production. Research & Development, Information and Communication Technology, Annual Enterprise Survey's and documented all responses.
  • Uploaded Attachments/Links through Email through all Survey Work Items.
  • Actively followed data entry, rules and regulations.

Debt Collector Agent - Work From Home

Collection House
08.2022 - 11.2022
  • Redundancy - Company policy, last ones in, first ones out, is written had no effect on performance.
  • Delivered exceptional customer service on collection calls and maintained keeping calm and professional, thriving under pressure using Citrix, MS Teams, Zoom, Outlook, completing over 50 positive customer call outcomes per day.
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.

Telephone Operator - Work From Home

Unity4 Contact Centre
02.2020 - 07.2022
  • Worked on Charities such as Heart Foundation, Heart Kids, Life Flight, Cancer Foundation, Wellington Free Ambulance.
  • Maintaining energy and enthusiasm in fast-paced environment using CRM System, msTeams.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer issues and complaints promptly and politely.
  • Supported customers by managing 150 calls per day efficiently while maintaining professionalism and upbeat tone.

Office Manager

Taxi Company
06.2003 - 01.2020
  • Managed a team of receptionists, providing professional development and performance feedback for increased efficiency.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Provided ongoing training and mentorship to front office staff members, enhancing their skills and knowledge base for improved performance in their roles.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed over 150 calls per day.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Enhanced customer satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Cultivated warm relationships with regular customers.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Optimized work environment by maintaining an organized and clean front office space for staff and visitors alike.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Skills

  • Attention to Detail
  • Ability to build and maintain strong relationships quickly
  • Adaptable and open to new, innovative approaches to gathering data
  • Cash handling skills
  • Collaborates effectively with other teams and subject matter experts
  • Conflict resolution
  • Continuous improvement mindset and speaks up about new ideas
  • Digital and technical literacy
  • Flexible
  • Humble
  • Microsoft Word/Excel
  • On point Multitasker
  • On-the-Pulse in all things positive
  • Persuasive speaking
  • Promotes and practices health safety and wellbeing
  • Resilient
  • Studious to develop new skills
  • Telephone Etiquette
  • Understanding of Te Tiriti o Waitangi
  • Zealous to take part in achieving company goals

Timeline

Data Collection Specialist - Work From Home

Stats NZ
06.2023 - 12.2023

Debt Collector Agent - Work From Home

Collection House
08.2022 - 11.2022

Telephone Operator - Work From Home

Unity4 Contact Centre
02.2020 - 07.2022

Office Manager

Taxi Company
06.2003 - 01.2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

References: Available

Achievements

*Dates that overlap show I can multitask two jobs, day and night shift, reliable, and can accomplish also execute short and long term roles.


  • Childcare Assistant, Skids 2021
  • Retailer, $2&$5 Dollar Shop 2010
  • Member of the Total Mobility Scheme, Regional Council, Whakatane 2008 - 2012
  • Dispatcher, Whakatane After Hours Service 2003 - 2008
  • Cleaner and Voluntary Worker, Mary Shapley Resthome 2005
  • Avon and ACN Representative 2004 - 2006
  • Home Management, Disabilities Resource Centre, Whakatane 2004
  • Librarian 2005
  • NZ Army 1987
  • Nashi and Kiwifruit Packer 1986 - 2005

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Venus Semmens