Customer Service, front counter, stock-take, merchandising, sales, answering phones, opening and closing store.
Residential Youth Worker
Oranga Tamariki
10.2022 - Current
Established trusting relationships with young people.
Proritized safety for Rangatahi and my team by engaging in professional ongoing training and daily debriefs that identified daily risks and potential danger.
Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Acting Site Manager
SKIDS (After School Care)
04.2018 - Current
Cultivating team culture and leadership, managing staff rosters & staff, organising daily programme, managing resources, ensuring child safety practices, managing site venue, teaching life skills and general knowledge according to leadership themes, teaching basic sports skills.
Youth Worker Navigator
Youth Centre Rotorua
04.2022 - 09.2022
Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Contributed to development of individualized plans to support youth goal achievement.
Guide Ranagatahi to employment or education.
Teacher Aid
Flatbush Primary School
01.2018 - 01.2021
Assist and elevate children in learning skills, learning strategies and learning levels in most commonly the subject of reading
Teaching life skills such as problem solving, basic sport skills, communication skills
Team work for example assisting the teacher with child behaviour, keeping the teacher updated with the progress of given children, resources and any other help they may need to run a classroom.
Assistant Manager
SKIDS (After School Care)
03.2017 - 04.2018
Team player, planning activities according to needs, communicating with parents, assisting children with homework, preparing afternoon tea for children, pastoral care for students, teaching leadership themes (e.g role-models, respect, integrity, etc.), behaviour management.
Education
Level 4 Certificate - Youth Work
Toi Ohomai Institute of Technology
Mokoia, NZ
09.2022
Certificate in Christian Studies -
Zeal Ministry Bible College
East Tamaki, Auckland
12.2017
Certificate in Christian Studies -
Elim Leadership College
Manurewa, Auckland
12.2015
Certificate in Church Internship -
Hope Centre NZ
Otara, Auckland
12.2015
NCEA level 3 - Achieved -
Tangaroa College
Otara, Auckland
12.2012
NCEA level 2 - Achieved -
Tangaroa College
Otara, Auckland
12.2012
NCEA level 1 - Achieved -
Tangaroa College
Otara, Auckland
12.2012
Skills
Excellent written and oral communication skills
Experienced in customer service and satisfaction
Ability to perform well under pressure
Good listener
Integrity and honesty
Strong team building skills
Good at solving problems independently and as a team member
Persistent and hard-working
Organised and prepared
Enthusiastic and energetic
Experience of de-escalation when necessary
Team player
References
Cheyenne de Silva, Skids Franchise owner, 0212529470, cheyenne@skids.co.nz
Pastor Jo Robertson, Senior Pastor, 021 836 432, jo@hopecentrenz.org
Janetta Mayerhofler, Flatbush School Deputy Principal, 0212606678, JanettaM@flatbush.school.nz
Banapa Avatea, Flatbush School Principal, 0274807782, banapaa@flatbush.school.nz
Nicki Dykes, Toi Ohomai Tutor, 0273056041, nicki.dykes@toiohomai.ac.nz