Vera Janssen
Taupo,WKO
Summary
Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with and elderly and other persons with disabilities, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Customer Service calling agent bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to suit individuals. Energetic , quality and speed with managing all workloads.
Overview
3
3
years of professional experience
Work History
Caregiver
Private Care
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cleaner
Oranga Tamariki - Ministry For Children
01.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Agent Team Member
Cbghealth
03.2021 - 08.2023
- Obtained client information by answering telephone calls.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Processed customer orders quickly and accurately for timely delivery.
- Handled Clinical and welfare enquires.
- Use of Teams, Digital Island, Salesforce, Eclair, and similar systems for data entry and process of orders.
- Managing high amounts of calls per day in peak times.
Education
High School Diploma -
Dannevirke High School
Dannevirke, NZCoassemble
Skills
- Multitasking and Organization
- Developing Client Trust
- Time Management
- Caregiver and Family Support
- Data Collection
- Confident at speaking with different age groups and cultures
- Handling difficult calls
- Clinical and welfare support
Timeline
Agent Team Member
Cbghealth
03.2021 - 08.2023
Caregiver
Private Care
01.2021 - Current
Cleaner
Oranga Tamariki - Ministry For Children
01.2021 - Current
High School Diploma -
Dannevirke High School
Coassemble
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