Verend
Auckland,AUK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
SkyCity Entertainment Group / Horizon Hotel
Auckland, AUK
07.2022 - Current
- Managed team of front desk agents, supervising personnel in issue resolution.
- Scheduled space or equipment for special programs, meetings and conferences.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Efficiently managed and responded to guest or client emails, booking inquiries, and other hotel-related communications in a professional and timely manner.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Coached staff on strategies to enhance performance and improve customer relations.
Bricks 4 Kidz Teacher
Bricks 4 Kidz
Auckland, AUK
03.2021 - 11.2022
- Engaging lessons that taught children critical thinking, logical reasoning, and problem-solving through hands-on activities, and creative play.
- Delivered beginner-level coding lessons using interactive tools to help children grasp foundational programming concepts, including sequencing, loops, and algorithms.
- Tracked students' learning progress, providing feedback, and additional support to ensure continued development.
Assistant Cafe Manager
Leafe Cafe
Auckland, AUK
11.2020 - 07.2022
- Greeted customers at the front counter, answered questions, and inputted orders into the POS system.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Conducted training sessions for new hires on operating procedures and policies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Implemented procedures for cash handling, food preparation, storage.
Education
Diploma - Hospitality Management
Aspire2 International College
Auckland10-2020
Skills
- Microsoft Office
- Guest relations management
- Reservation management
- Problem solving
- Time management
- Administrative
- Operational management
Affiliations
- Travelling
- Hiking
- Self Development
- Music
- Arts
Accomplishments
- AICR International Receptionist of the year representing New Zealand
Certification
- Licence Controller Qualification
- Manager Certificate
Languages
English
Native/ Bilingual
Indonesian
Native/ Bilingual
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Hotel Duty Manager
SkyCity Entertainment Group / Horizon Hotel
07.2022 - Current
Bricks 4 Kidz Teacher
Bricks 4 Kidz
03.2021 - 11.2022
Assistant Cafe Manager
Leafe Cafe
11.2020 - 07.2022
Diploma - Hospitality Management
Aspire2 International College
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