Summary
Overview
Work History
Education
Skills
References
Timeline
StoreManager

Vernon Milner

Retail Assistant
Henderson,AUK

Summary

Retail Associate with 7 years of experience in dynamic environments, specializing in customer engagement and product promotion. Proven ability to maintain stock levels, execute merchandising strategies, and set up promotional displays. Strong organizational skills and a calm demeanor contribute to effective problem-solving and conflict resolution. Committed to delivering exceptional customer experiences through knowledgeable interactions and teamwork.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant Supervisor

Chemist Warehouse
Henderson, Auckland
01.2023 - 05.2025
  • Administered customer transactions via cash registers and debit and credit card terminals.
  • Resolved customer complaints promptly in a professional manner.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Opened incoming supplies and stocked in correct locations.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity to provide constructive feedback and coaching.

Sales Representative

Waitakere Licensing Trust
Henderson, Auckland
2018 - 2019
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Outbound Sales Representative

Telnet
Henderson, Auckland
2017 - 2018
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Informed customers about product lines and services offered by company.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.

Hairdresser

Hair and Beauty Club
Henderson, Auckland
2014 - 2017
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.

Animal Shelter Volunteer

Global World Travel
, Auckland
2018 - 2018
  • Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
  • Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Maintained daily care logs for sheltered animals.
  • Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Administered medications to animals with meals or treats.
  • Adhered to animal dietary health guidelines in providing food and water to boarded animals.
  • Washed and disinfected animals' food and water bowls each day.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Collected and documented animal weight, size, physical condition and food intake.

Education

Hairdressing Level 4 - Hairdressing

Cut Above Academy
Auckland
04.2015

Hairdressing Salon Support Level 3 - Hairdressing

Cut Above Academy
Auckland
11.2014

National Certificate Retail Level 2 - Business And Retail

Best Training Education
New Lynn
06.2011

Level 1 - NZQA

Waitakere College
Henderson
12.2002

Skills

  • Post-sales support
  • Product and service expertise
  • Product management and pricing
  • Sales techniques
  • Customer assistance
  • Team collaboration
  • Time management
  • Reliability and trustworthiness
  • Merchandising and visual merchandising
  • Operational procedures
  • Cash register operation
  • Inventory management
  • Regulatory compliance
  • Employee training
  • Problem resolution
  • Supply restocking

References

References available upon request.

Timeline

Pharmacy Assistant Supervisor

Chemist Warehouse
01.2023 - 05.2025

Sales Representative

Waitakere Licensing Trust
2018 - 2019

Outbound Sales Representative

Telnet
2017 - 2018

Hairdresser

Hair and Beauty Club
2014 - 2017

Animal Shelter Volunteer

Global World Travel
2018 - 2018

Hairdressing Level 4 - Hairdressing

Cut Above Academy

Hairdressing Salon Support Level 3 - Hairdressing

Cut Above Academy

National Certificate Retail Level 2 - Business And Retail

Best Training Education

Level 1 - NZQA

Waitakere College

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Vernon MilnerRetail Assistant