Verona Sahadeo
New Zealand,Auckland
Summary
Hardworking Field Service Technician bringing 16+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Crown Lift Truck
10.2022 - Current
- Duties Managed on site and off site installation,repair, maintenance and Test tasks
- Operated hand tools and power equipment according to company Safety procedures Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality TSP Assembly and repairs, fault finding on various types of machinery experience with Lithium Ion Batteries Crown Skill Checking and Training Assisting with Info link
Product Support
GOSCOR LIFT TRUCK
09.2019 - 09.2022
- Customer relations, ensure customer outstanding orders are closed on the system, make sure the service level agreement is carried out and customer satisfaction is achieved, assist contracts manager and controller, technical support to technicians
- Use of Microsoft office, carryout Excel spread sheets, power point presentation.
Area Working Foreman
01.2018 - 09.2019
- Assist in setting up sites (Ackermans, KZN Sequence…), Hands on assistance, Site inspections, Service schedule spread sheet and Infolink reporting, Customer service satisfaction, customer complaints, Technical support to technicians
Site Foreman
CCBSA, Coke Cola Bottling SA
07.2017 - 01.2018
- Manage site, check over job cards, chargeable quotes to Customer, manage maintenance costs, keep cost low, Draw up service schedules, ensure high service levels for Ensure audit requirements are always met, attend Daily KPI and health and safety meetings
Short Term Rental Manager
03.2017 - 07.2017
- Ensure equipment is ready for rental, Check over Technicians job cards, manage/dispatch field techs Maintain workshop housekeeping, customer complaints, Site visits to maintain high services levels, ensure low cost on machines, ensure downtime kept at minimum
Field Technician
GOSCOR LIFT TRUCK COMPANY
10.2015 - 03.2017
- Attend to breakdowns on field service, diesel and electric 24v-48v-72v-80v servicing and maintenance repairs, fill in job cards, write out quotes, after hours callout responsibilities
Site based technician
TOYOTA FORKLIFT EQUIPMENT
05.2015 - 10.2015
- Service and maintenance repairs to electric and diesel warehouse equipment, ensure downtime of equipment kept at a minimum, maintain stock of parts kept on site Housekeeping always up to date, after hours call out
Technician
GOSCOR LIFT TRUCK COMPANY
05.2010 - 05.2015
- Service and maintenance repairs to warehousing equipment (Diesel and electric) after hours call out Site based Unitrans (BP site and Total site) (Crown ESR, GPC, SC, Doosan diesel) Maintain high service levels, Housekeeping, Filling system for audit purposes, high standard of safety Ensure invoices and quotations reach customer on time Maintain a strong customer relationship.
Field Technician
NFS INDUSTRIAL MACHINERY
06.2007 - 04.2010
- Service and maintenance repairs to diesel equipment Brands of equipment worked on was Nissan, Hyundai, Mitsubishi and SMV (Konecranes) Attend to afterhours call outs
Assistant buyer
WALTONS STATIONARY
10.2004 - 05.2007
- Stock rotation, Store set-up, Branch deliveries, Promotional items allocation and dispatch orders, customer communication
Trainee Technician
MW & C ARIAL INSTALLATION
02.2004 - 10.2004
- Installation of satellite, cabling, installation of home theatre systems.
Education
Crown Material Handling Equipment -
Training Facility Centre: Goscor Lift Truck Training Centre
Diesel Mechanic -
KATS Training Centre
PROD - Electronics
Electrical Trade Theory -
SPRINGFIELD ETEKWINI FET COLLEGE
Metric Exemption -
Meadowlands Secondary School
2002
Skills
Fault Finding
Trouble Shooting
Time Management
Customer Service
Team Player
People Relations
Additional Information
- CURRICULUM VITAE of
References
1. Auckland Regional Service Manager Crown Lift Trucks New Zealand
Mr Allister Van Der Byl
Allister.VanDerByl@Crown.com
+64 27 511 1089
2.Product Support Manager Goscor Pty LTD
Mr Mervin Govender
+27 83 799 6222
3.Contracts Manager Goscor Pty LTD
Mr Trevor Naidoo
+27 82 690 0145
4.Retired Director Goscor Pty LTD
Selva Govender
+27 82 759 7100
5.Service Manager Goscor Pty LTD
Craik Kyser
+2782 567 6143
6. Operation/Warehouse Manager Waltons Stationary
Mr Manesh
+27 82 446 9820
Timeline
Field Service Technician
Crown Lift Truck
10.2022 - Current
Product Support
GOSCOR LIFT TRUCK
09.2019 - 09.2022
Area Working Foreman
01.2018 - 09.2019
Site Foreman
CCBSA, Coke Cola Bottling SA
07.2017 - 01.2018
Short Term Rental Manager
03.2017 - 07.2017
Field Technician
GOSCOR LIFT TRUCK COMPANY
10.2015 - 03.2017
Site based technician
TOYOTA FORKLIFT EQUIPMENT
05.2015 - 10.2015
Technician
GOSCOR LIFT TRUCK COMPANY
05.2010 - 05.2015
Field Technician
NFS INDUSTRIAL MACHINERY
06.2007 - 04.2010
Assistant buyer
WALTONS STATIONARY
10.2004 - 05.2007
Trainee Technician
MW & C ARIAL INSTALLATION
02.2004 - 10.2004
Crown Material Handling Equipment -
Training Facility Centre: Goscor Lift Truck Training Centre
Diesel Mechanic -
KATS Training Centre
PROD - Electronics
Electrical Trade Theory -
SPRINGFIELD ETEKWINI FET COLLEGE
Metric Exemption -
Meadowlands Secondary School
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