Veronica Scarlett
Christchurch,CAN
Summary
I have worked in many other areas and have experiences that can translate into other roles. For six months in 2015, I lived and worked in London.
I worked in rest homes in the dementia wards for a year back in 2008, and completed a level 3 cert in preschool teaching. I have work experince with all walks of life.
Working currently within MSD has shown me through Mahi, mana, and manaakitanga, we can work alongside an individual to become empowered to achieve great things.
Overview
9
9
years of professional experience
Work History
Customer service representative
Ministry of social development
10.2023 - Current
- Working in the contact centre answering phones and ensuring one call resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Community Facilitator
SkillWise
, Christchurch
03.2020 - 10.2023
- Working alongside people and their Whanau using their mana to create the lives they want to lead.
- personal plans and goal setting
- Conducted outreach events to engage local community members and stakeholders.
- Developed educational materials for use in community workshops and trainings.
- Organized group activities to foster collaboration among different organizations within the community.
- Established partnerships with local schools, universities, government agencies, nonprofits, and private companies.
- Engaged with residents through one-on-one conversations at public events or in their homes.
Disability Support Worker
Hohepa
Barrington, Christchurch
10.2018 - 08.2020
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
Preschool Relief
moa kids
Redwood, Christchurch
10.2015 - 06.2016
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Led story time sessions designed to promote literacy skills among young learners.
- Taught children foundational skills in colors, shapes and letters.
Education
Skills
- Emotional Support
- Life Skills Development
- Cleaning and sanitizing
- Meal Preparation
- Skill Development
- Behavioral support
- First-aid and CPR
- Meal Planning and Preparation
- Daily living assistance
References
References available on request
Values
From working at SkillWise I have learnt a lot of amazing values through enabling good lives for example working alongside people and their Whanau, using peoples own mana to enhance their lives and being person centred i.e. doing what is right for the person in a way that allows them to become independent.
Communication Skills
I have had several previous roles in which I needed to connect with various walks of life, this has developed my communication skills to suit a variety of people. I am empathetic and patient with my communication style.
Timeline
Customer service representative
Ministry of social development
10.2023 - Current
Community Facilitator
SkillWise
03.2020 - 10.2023
Disability Support Worker
Hohepa
10.2018 - 08.2020
Preschool Relief
moa kids
10.2015 - 06.2016
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