Veronica Weston

Lead teams of people from around the world on our YWAM Courses.

I facilitated (Usually 10 -12) on cross cultural mission trips for 2 months at a time.

• I successfully Organised travel, housing, itinerary and volunteer opportunities for our trips. (In Japan, Philippines, Cambodia & Malaysia.)
• Facilitated group discussions to strengthen teamwork, vision cast and boost moral among volunteers.
• Managed team dynamics and guided members through interpersonal and intercultural conflicts.
• Collaborated with my co-leader to prep and execute volunteer trips effectively.
• Came up with quick solutions for unforeseen problems. (Eg; In the Phillipines; volunteer work we had previously planned was often canceled the day of.) I had to find new volunteer projects fast and communicate with our contact from Philippines about the changes.
• I Also had to find solutions to travel problems, eg; buses coming late or getting canceled. To quickly find different modes of transport to get us where we needed to be in the country within our planned budget etc;

While maintaining a calm and upbeat attitude! So that my team felt at ease and maintained confidence in me.

• Provided supportive assistance in optometry services for local residents in Fiji, ensuring patients felt at ease during pre-operative eye checks through welcoming and friendly conversation.
• Learnt fast on the job, and provided accurate eye tests for the patients.
• Tracked appointments and effectively communicated between patients and specialised volunteers to maintain clinic workflow.
• Worked well within a team of trained medical specialists and general volunteers to deliver eye, teeth and medical care.

• Organised merchandise displays to attract customer attention & kept the store clean & presentable.
• Delivered friendly and excellent customer service on the floor to our shoppers.
• Handled cash register & processed transactions accurately.
• Resolved customer complaints with patience & active listening to provided solutions to ensure customer satisfaction.
• Collaborated with team members to maintain stock levels and efficiently run the store.
• Trained and supported new retail staff on store procedures.

• Provided excellent customer service in a fast-paced café in central mount maunganui.
• Waited tables and served customers with smile and friendly attitude.
• Maintained cleanliness standards of the cafe (wiping and clearing tables throughout my shifts.) and detailed deep cleans at the end of the day.
• Communicated to the kitchen with kindness and accuracy the food and beverage orders from the different tables.
• Stayed calm & collected under pressure, during our busy rush hours.