Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Veronica Weston

Tauranga,BOP

Summary

Hi There!

My name is Veronica Weston

I am 26 years old from Tauranga NZ.

I am a bubbly, warm people person who loves customer service and doing things with excellence!

I love travel and have had experience leading and managing groups of people and traveling to nations. I also have a back-round in the hospitality industry. I would love to contribute to making the best possible travel experience for a passenger and hopefully grow in this industry. And I would be honoured to represent air New Zealand well.

Look forward to hearing from you soon.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Outreach Leader (full time volunteer)

Youth with a Mission
Tauranga, Tauranga
10.2019 - 02.2026

Lead teams of people from around the world on our YWAM Courses.

I facilitated (Usually 10 -12) on cross cultural mission trips for 2 months at a time.

  • I successfully Organised travel, housing, itinerary and volunteer opportunities for our trips. (In Japan, Philippines, Cambodia & Malaysia.)
  • Facilitated group discussions to strengthen teamwork, vision cast and boost moral among volunteers.
  • Managed team dynamics and guided members through interpersonal and intercultural conflicts.
  • Collaborated with my co-leader to prep and execute volunteer trips effectively.
  • Came up with quick solutions for unforeseen problems. (Eg; In the Phillipines; volunteer work we had previously planned was often canceled the day of.) I had to find new volunteer projects fast and communicate with our contact from Philippines about the changes.
  • I Also had to find solutions to travel problems, eg; buses coming late or getting canceled. To quickly find different modes of transport to get us where we needed to be in the country within our planned budget etc;

While maintaining a calm and upbeat attitude! So that my team felt at ease and maintained confidence in me.

Optometry Assistant

YWAM Ships Aotearoa
(Isolated Islands in Fiji) , The YWAM "Koha" Ship
04.2025 - 06.2025
  • Provided supportive assistance in optometry services for local residents in Fiji, ensuring patients felt at ease during pre-operative eye checks through welcoming and friendly conversation.
  • Learnt fast on the job, and provided accurate eye tests for the patients.
  • Tracked appointments and effectively communicated between patients and specialised volunteers to maintain clinic workflow.
  • Worked well within a team of trained medical specialists and general volunteers to deliver eye, teeth and medical care.

2IC Retail Assistant

Mirrou
The Crossing , Tauranga
07.2018 - 08.2019
  • Organised merchandise displays to attract customer attention & kept the store clean & presentable.
  • Delivered friendly and excellent customer service on the floor to our shoppers.
  • Handled cash register & processed transactions accurately.
  • Resolved customer complaints with patience & active listening to provided solutions to ensure customer satisfaction.
  • Collaborated with team members to maintain stock levels and efficiently run the store.
  • Trained and supported new retail staff on store procedures.

Waitress and kitchen hand

SideTrack Cafe
Mount Mounganui , Tauranga
01.2017 - 08.2017
  • Provided excellent customer service in a fast-paced café in central mount maunganui.
  • Waited tables and served customers with smile and friendly attitude.
  • Maintained cleanliness standards of the cafe (wiping and clearing tables throughout my shifts.) and detailed deep cleans at the end of the day.
  • Communicated to the kitchen with kindness and accuracy the food and beverage orders from the different tables.
  • Stayed calm & collected under pressure, during our busy rush hours.

Education

High School Diploma -

Bethlehem College
Tauranga, NZ
11-2016

Skills

  • Warm and friendly domineer & a positive attitude
  • Timeliness and trustworthy
  • Problem solving
  • Customer service skills
  • Working in teams
  • Cultural competency & Cross cultural communications
  • Attention to detail
  • Adaptability
  • Hardworking
  • Global exposure

Affiliations

  • Gym
  • Music
  • Competitive swimming & rowing

Certification

  • First Aid training certificate
  • Full driver's license

Accomplishments

  • Public speaking award

Timeline

Optometry Assistant

YWAM Ships Aotearoa
04.2025 - 06.2025

Outreach Leader (full time volunteer)

Youth with a Mission
10.2019 - 02.2026

2IC Retail Assistant

Mirrou
07.2018 - 08.2019

Waitress and kitchen hand

SideTrack Cafe
01.2017 - 08.2017

High School Diploma -

Bethlehem College
Veronica Weston