Veronika Gavryuchenkova
Tauranga,BOP
Summary
Experienced receptionist proficient in answering calls, scheduling appointments, and directing guests.
Detail-oriented individual with excellent administrative skills, exceptional recordkeeping, and time management abilities.
Dedicated to providing outstanding administrative support to staff and guests.
Hardworking employee with customer service, multitasking, and time management abilities.
Passionate about ensuring every customer has a remarkable experience.
Overview
14
14
years of professional experience
Work History
Receptionist
Bay Venues
Mount Tauranga
01.2016 - 10.2021
- Administration and customer service at the front counter.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed Learn to Swim School bookings and queries.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered and directed incoming calls using multi-line telephone system.
- Managed company database and ensured the accuracy of contact information.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted with onboarding of new employees by providing orientation information and support.
- Processed Aquatic and Gym Memberships.
- Implemented new Health & Safety Policies.
- Assisted with special projects assigned by management when required.
- Implemented current promotional materials in all pool areas.
- Maintained security procedures.
- Maintaining an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
Bayswim On-Deck Supervisor
Bay Venues
Mount
01.2015 - 01.2016
- Implemented new swim lesson plans.
- Setting up new swim classes.
- Ensuring that all documentation and instructions for swim coaches.
- Achieving KPIs given.
- Cover for swim instructors.
- Bookings for swim classes.
- Supervision of swim school instructors.
- Customer relations.
- Accident/incident reporting.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Maintained positive working relationship with fellow staff and management.
Bayswim Learn to swim Instructor
Bay Venues
01.2015 - 01.2015
Boskalis Terramare Marketing Director's Assistant
St Petersburg, Russia
01.2008 - 01.2009
- Administration duties.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Greeted visitors warmly upon arrival at the office premises.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized meetings, conferences, travel arrangements and other events as required.
- Coordinated and managed daily administrative operations of the office.
- Taking minutes of meetings.
- Planning of appointments for Managers.
Education
Diploma - English Language And Literature
St.Petersburg State University
St.Petersburg05-2006
Skills
- Customer service
- Administrative Support
- Office Management
- Data Entry
- File Management
- Professional Demeanor
- Organization skills
- Travel Arrangements
- Multi-line telephone skills
- Mail handling
- Mail distribution
- Multitasking and prioritization
- Time Management
- Positive and professional
- Verbal and written communication
- Tech-Savvy
- Teamwork
- Skilled
- Confident
- Decision-making
- Attention to detail
- Time management
- Achieving KPI targets
- Health & Safety
- Problem-solving
- Physically active
- Self-motivated
- Payment Processing
Languages
- Fluent English
- Fluent Russian
- Understanding of French
Languages
English
Full Professional
Russian
Native/ Bilingual
French
Limited
Affiliations
- Spending time with my family
- Reading
- Walking/Hiking
- Swimming
- Travelling
References
References available upon request.
Timeline
Receptionist
Bay Venues
01.2016 - 10.2021
Bayswim On-Deck Supervisor
Bay Venues
01.2015 - 01.2016
Bayswim Learn to swim Instructor
Bay Venues
01.2015 - 01.2015
Boskalis Terramare Marketing Director's Assistant
01.2008 - 01.2009
Diploma - English Language And Literature
St.Petersburg State University
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