Harvey Ocanada
Auckland
Summary
I consider myself a calm collected & friendly individual with excellent interpersonal communication strengths. Solid experience processing payments, handling food & meeting customer demands with diligent & well-organized mentality. Certified in safe food handling. I am beyond organised & an dependable applicant that is successful at managing multiple priorities with a positive attitude. I have willingness to take on added responsibilities to meet team goals & complete them to the highest standard.I am a good-natured, multilingual employee with dynamic customer service skills. I am self-controlled, openly engaging & dedicated to team-driven environment.
Within my 3 year experience in hospitality & customer service I am known for excellent customer relations & consistent welcoming, positive attitude from regulars, staff members & peers surrounding.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Calvin Klein
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed cash, card, and check transactions to complete customer purchases.
Barista
Gong Cha
02.2023 - 04.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Food Server
Katsubi
04.2021 - 06.2023
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Ormiston Senior College
Auckland, NZ10.2023
High School Diploma -
Edgewater College
Pakuranga, NZ12.2021
Skills
POS system operation
Teamwork and collaboration
Customer engagement
Verbal communication
Languages
English
Native or Bilingual
Tagalog
Professional Working
Spanish
Limited Working
Timeline
Sales Consultant
Calvin Klein
07.2024 - Current
Barista
Gong Cha
02.2023 - 04.2024
Food Server
Katsubi
04.2021 - 06.2023
High School Diploma -
Ormiston Senior College
High School Diploma -
Edgewater College
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