Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veyona Drugan

Auckland

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Manager

Barfoot & Thompson
07.2024 - 10.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted periodic inspections of properties to ensure compliance with
  • Assessed rental applications, conducted background checks, and approved
  • or denied prospective tenants based on established criteria.
  • Proficient in Console software & Palace.
  • Organized viewing of properties
  • Communicated relevant property information with tenants and landlords
  • Kept track of local rental rates for properties
  • Property inspections of rentals, entry and exit inspections
  • General administrative duties, emails, contracts, phone correspondence and following up rent arrears
  • Conducting credit and reference checks and communicating with landlords.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Processed move-outs by completing final walkthroughs, collecting outstanding rents & inspecting property condition and doing exit inspections.

Practice Manager

Marina Dentists & Urban Dental Studio
02.2016 - 03.2024
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting and financial reporting.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Assessed processes and procedures, experience in handling varied administrative duties and
    responsibilities
  • Managing staff & doing rosters, banking, wages, accounts and overall
    management
  • Profound knowledge of general bookkeeping and office management
    procedures-MYOB, XERO, ACE PAYROLL
  • Knowledgeable in operating office machines, systems, and software-EXACT
  • Excellent communication in both oral and in writing.
  • Covering reception as/when needed and dealing with all patient/customer
    inquiries
  • Processing all ACC claims and MOH.


Property Manager

Bobergs Property Management
01.2015 - 02.2016
  • Market and promote rental companies
  • Credit and satisfactory reference checks of tenants
  • Creating of tenancy contracts, tenancy sign ups and negotiating renewals
  • Ensured the rental properties are consistently maintained acting on behalf
    of the clients
  • Liaised between tenants, maintenance, contractors, following up rent arrears and outstanding invoices.
  • Communicated regularly with landlords and tenants, by phone, and email and managed their expectations.
  • Kept track of local rental rates for properties
  • Property inspections of rentals, entry and exit inspections.
  • Conversions from casual letting to full property management.
  • Advised on rental policies and procedures to ensure compliance with tenancy act.

Education

High School Diploma -

Hugenot Highschool
Wellington, Western Cape

Skills

  • Market and promote rental Companies
  • Creating of Tenancy agreements and signing up tenants & negotiating renewals
  • Ensured the rental properties are consistently maintained
  • Liaised between Tenants, Maintenance contractors,
  • Chasing rent and outstanding Invoices
  • Organized viewing of properties
  • Communicated relevant Property information With Tenants and landlords
  • Property inspections of routine, Entry and exit inspections
  • Conversions from casual letting to full property managements
  • Conducting credit and reference Checks accordingly and communicating with landlords
  • Profound knowledge of general Bookkeeping and office Management procedures- MYOB, XERO, ACE PAYROLL
  • Excellent communication in Both oral and in writing
  • Compliance Monitoring & Maintenance knowledge
  • Customer service-focused
  • Skilled multi-tasker
  • Knowledge of leasing Market conditions

Certification

First Aid certificate level 4 -St. Johns- 2022

First Aid certificate level 4 -Emcare - 2017

Languages

English
Full Professional
Afrikaans
Professional Working

Timeline

Property Manager

Barfoot & Thompson
07.2024 - 10.2024

Practice Manager

Marina Dentists & Urban Dental Studio
02.2016 - 03.2024

Property Manager

Bobergs Property Management
01.2015 - 02.2016

High School Diploma -

Hugenot Highschool

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Veyona Drugan