Vhalmai Iosefa-Teio
Auckland
Summary
Results-driven professional with 7+ years of experience in customer-facing roles, currently working as a Personal Finance Expert and Assistant Store Manager at Cash Converters. Strong background in team leadership, customer service, and operational performance. Proven ability to meet KPIs, improve store results, and deliver high-quality customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Cash Converters
Glen Innes, New Zealand
10.2025 - Current
- Supervise and support team members to ensure smooth daily store operations
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Maintain high standards of merchandising, store presentation, and cleanliness
- Provide coaching, feedback, and on-the-job training to improve team performance
- Trained and mentored new team members, fostering a collaborative work environment.
- Assist with staff rostering, workload management, and shift coordination
- Handle customer enquiries and resolve issues professionally to maintain strong customer satisfaction
- Support stock management processes, including inventory control and loss prevention
- Track and analyse KPIs, ensuring the team stays on target to meet performance goals
- Develop and implement action plans to achieve and exceed monthly targets
- Monitor budgets and control expenses to support overall store profitability
Personal Finance
Cash Converters
Glen Innes, New Zealand
03.2025 - 03.2026
- Managed in-store personal loan submissions, supporting customers throughout the application process
- Enhanced client understanding of personal finance management through clear explanations of complex concepts and strategies.
- Proactively generated referrals from retail, buy, and loan counters to drive loan opportunities
- Maintained a consistent calling program to engage previous customers and encourage repeat business
- Delivered in-store training to team members on personal loan products and processes
- Provided ongoing support and assistance to staff, ensuring confidence and accuracy in submissions
- Led additional small group training sessions outside of work hours to strengthen team capability and confidence
- Assisted in the development of educational materials related to personal finance, increasing the availability of resources for individuals seeking help with managing debt.
Team member
Cash Converters
Glen Innes, New Zealand
08.2024 - 10.2025
- Assisted in daily operations across retail, loans, and personal finance departments. Supported team members in achieving departmental goals. Contributed to customer service initiatives to enhance client satisfaction.
- Assisted in opening store and preparing environment for daily operations. Organised and displayed high-end merchandise, including jewellery and technology items, to attract customer interest. Maintained cleanliness and orderliness of store layout.
- Maintained cleanliness of store environment. Assisted in organising merchandise displays. Supported team in upholding health and safety standards.
- Maintained cleanliness, organisation, and safety of work areas to enhance operational efficiency.
- Managed end-to-end customer transaction workflows, ensuring high standards of accuracy and efficiency.
- Addressed customer inquiries and issues swiftly, ensuring a high standard of service delivery.
- Conducted midday cash and EFTPOS till counts to identify and resolve discrepancies.
- Achieved secure closure of store operations by effectively managing high-end item storage in safe.
- Compiled and submitted daily and weekly reports for upper management review.
- Implemented targeted initiatives to consistently meet and exceed weekly KPI benchmarks.
- Enhanced team performance by delivering tasks promptly and with high accuracy.
Store Manager
BurgerFuel Parnell/Pt Chev
Auckland, New Zealand
08.2022 - 03.2024
- Achieved successful transition from first BurgerFuel franchise in July 2022 to new franchise in August 2022.
- Contributed as crew member before taking on management role at Parnell location.
- Expanded responsibilities by moving to manage Pt Chev location in December 2022.
- Managed store operations to uphold HQ standards and maintain operational efficiency.
- Organised store preparations to facilitate council visits.
- Conducted thorough inspections and servicing of in-store equipment to uphold safety standards.
- Resolved staff-related challenges and implemented training initiatives that improved overall team performance.
- Organised and managed staff rosters and timesheets to ensure accurate scheduling.
- Coordinated scheduling and execution of cleaning tasks to ensure optimal facility maintenance.
- Developed and maintained rosters and charts utilizing Excel for efficient ordering and organisation.
- Performed detailed audits and stocktakes, verifying stock levels and identifying discrepancies.
- Managed stock ordering processes and resolved supplier issues directly.
Store Manager
BurgerFuel Westgate
Westgate, Auckland
01.2020 - 07.2022
- Ensuring all HQ requirements and procedures are kept up in store. Following up with all staff quarterly to make goals or plans for improvements and training development
- Making sure the store is always up to standard and is safe and ready every day
- Hiring of new staff and making all staff training plans
- Writing up and organising staff/shifty meetings. - Presenting any updates from our Franchise managers or Hq
- Making and publishing staff rosters using Excel
- Using computer and working on Excel, Word and other software's to complete daily tasks
- Planning and completing daily/weekly/monthly tasks and audits including stocktake's and cleaning
- Money handling and banking. Investigating all variances and following up with shift managers
- Reporting weekly sales/data/goals in weekly Franchise meetings held every Monday
- Dealing with all complaints by customers by email and sending out vouchers etc if needed
Shift Manager
BurgerFuel Westgate
Westgate, Auckland
03.2018 - 01.2020
- Transitioned from store crew to shift manager, leading team initiatives to enhance customer service and operational efficiency.
- Supervised team operations to ensure efficient workflow and high-quality service delivery.
- Assisted in organising and managing shift schedules. Supported team members in understanding their roles and responsibilities during shifts. Coordinated with staff to ensure smooth operations during each shift.
- Supported team operations by maintaining up-to-date staff schedules and managing timesheet submissions.
- Coordinated and monitored staff break times to maintain operational efficiency and support employee health.
- Trained and mentored new staff on operational procedures and customer service standards.
- Ensured completion of all shift tasks within designated time frame.
- Placing orders for stock and putting them away when they arrive
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds.
- Achieved high customer satisfaction by resolving concerns and complaints efficiently. Enhanced service delivery through proactive engagement with customer feedback. Improved overall customer experience by implementing effective resolution strategies.
- Conducted end-of-day store lock-up to maintain safety and prevent unauthorised access.
Store Crew
BurgerFuel Westgate
Auckland, New Zealand
04.2016 - 03.2018
- Setting up the store
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed cash register operations efficiently, processing transactions accurately while minimizing wait times for guests.
- Developed and implemented efficient workflows for food preparation and service, improving speed of service during peak hours.
- Achieved high standards in food handling and preparation, resulting in improved customer satisfaction. Enhanced kitchen operations through effective management of food safety protocols. Elevated food quality by optimizing preparation techniques and maintaining strict hygiene practices.
- Collaborated with team members to maintain cleanliness and organization of dining areas, enhancing overall guest experience.
- Following closing procedures and closing up the store by doing BOH cleaning or grills cleaning
OSCAR Leader
OSCAR Leader
YMCA Westgate, Auckland
01.2014 - 06.2016
- Doing admin roll call for children aged 5-15 years old
- Setting up each day per the days activity and making sure we had the right ratio to child
- Organising and booking of activities for School Holidays
- Food handling and preparing. Dealing with children that have allergies
- Safety of children and staff on trips out of the YMCA
Skills
- Fundamental computer skills
- Excel and Microsoft office skills
- Payment handling expertise
- Problem-solving
- Time management
- Team building and leadership
- Customer service and engagement
- Retail operations
Interests
Spending time with family, Helping and giving back to my community, Good views and hikes, Cashing sunrises and sunsets, Playing and watching sports, Being a better me
Timeline
Assistant Store Manager
Cash Converters
10.2025 - Current
Personal Finance
Cash Converters
03.2025 - 03.2026
Team member
Cash Converters
08.2024 - 10.2025
Store Manager
BurgerFuel Parnell/Pt Chev
08.2022 - 03.2024
Store Manager
BurgerFuel Westgate
01.2020 - 07.2022
Shift Manager
BurgerFuel Westgate
03.2018 - 01.2020
Store Crew
BurgerFuel Westgate
04.2016 - 03.2018
OSCAR Leader
OSCAR Leader
01.2014 - 06.2016