Viaan Janse Van Rensburg
Auckland,Albany
Summary
Talented Operations Manager experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work History
Team Lead - Networks and Security
Reserve Bank Of New Zealand
10.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Created and managed project plans, timelines and assisted with budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Manager - Networks
HCL Technologies
03.2019 - 10.2021
- Managed tight work schedules of remote team based in India
- Managed relationship with local and international vendors
- Managed business outcomes with key business stakeholders within the customer organisation
- Managing high severity incidents which had the potential to shut down manufacturing if not resolved within 4 hours
- Maintaining a 99.99% uptime for key manufacturing sites in a global network
- Collaboration with other team managers to deliver a unified service to the business
Business Manager - Networks
Datacom Systems Limited
03.2016 - 03.2019
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated effective governance between Datacom and three local and international vendors to ensure performance against agreed metrics
- Maintained LAN availability of 99.99% and WAN availability of 99.999% across 256 global sites
- Financial management of $100m contract
- Participation in strategic business planning for the unit
Service Delivery Manager
Datacom Systems Limited
12.2011 - 02.2016
- Attended staff and client meetings and served as liaison to manage operations for account.
- Coordinated and led internal and external site team meetings.
- Managed third-party contracts to drive delivery of required services.
- Advised clients on methods, technologies, process improvements that would increase overall business potential.
- Ensured delivery across all IT services ensuring operational SLAs were met.
- Increased revenue by 200% through upselling services to the customer
- Trusted advisor to client
Technical Operations Manager
Maxnet
02.2011 - 11.2011
- Introduced ITIL aligned processes to technical operations teams
- Assessed expected technical challenges and developed proactive solutions.
- Worked well in a team setting, providing support and guidance.
- Managed Network, Linus, Wintel, Datacentre and Dev teams
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with vendors to ensure support for key systems
Manager - Infrastructure Environments
ASB Bank
06.2008 - 01.2011
- Managed Wintel, VMWare and Datacentre teams for 1600+ server environment
- Ensured "always on" uptime (less than 3 seconds outage for critical systems)
- Trained 20 staff in Microsoft MCITS certification
- Coaching of 11 team members ensuring both technical and soft skills met expectations
- Implemented the "Manage by Strengths" methodology to leverage each team members strengths in achieving team goals
Education
No Degree - ITIL Managers V2
Foster Melliar
Johannesburg, South AfricaNo Degree - Microsoft MCSE, MCSA - AD And Exchange
ITIQ
Durban, South AfricaNo Degree - CISSP
ICASA
InternationalNo Degree - CISP
ICASA
InternationalN.Dip Electronic Engineering - Electronic Engineering
Durban University of Technology
Durban, South Africa12.1994
Skills
- People Management
- Process Improvement
- Various ITIL SMF specialisations
- Financial Management
- Influencing and Leading
- Strategic Thinking
- IT Governance
- Key Stakeholder management
- Vendor Management
Timeline
Team Lead - Networks and Security
Reserve Bank Of New Zealand
10.2021 - Current
Manager - Networks
HCL Technologies
03.2019 - 10.2021
Business Manager - Networks
Datacom Systems Limited
03.2016 - 03.2019
Service Delivery Manager
Datacom Systems Limited
12.2011 - 02.2016
Technical Operations Manager
Maxnet
02.2011 - 11.2011
Manager - Infrastructure Environments
ASB Bank
06.2008 - 01.2011
No Degree - ITIL Managers V2
Foster Melliar
No Degree - Microsoft MCSE, MCSA - AD And Exchange
ITIQ
No Degree - CISSP
ICASA
No Degree - CISP
ICASA
N.Dip Electronic Engineering - Electronic Engineering
Durban University of Technology
Similar Profiles
Nicole StricklandNicole Strickland
Executive Assistant at Federal Reserve Bank of Kansas City, Federal ReserveExecutive Assistant at Federal Reserve Bank of Kansas City, Federal Reserve
hardik mukesh Shethhardik mukesh Sheth
Board Member at Central Bank of India (Not Reserve Bank of India)Board Member at Central Bank of India (Not Reserve Bank of India)
CHARLOTTE PERASCHARLOTTE PERAS
Banking Consultant at ANZ Bank New ZealandBanking Consultant at ANZ Bank New Zealand