Vicki Hatcher
Waitara,TKI
Summary
As a seasoned Customer Service Manager at Burger King, I excelled in enhancing customer satisfaction and loyalty, significantly reducing complaints through proactive solutions. My expertise in customer relations and time management, alongside mentoring a collaborative team, led to improved service processes. Achievements include developing targeted training programs, reflecting my commitment to excellence and teamwork.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Burger King
11.2005 - 08.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Skills
- Customer service
- Customer relations
- Time management
- Training and mentoring
- Cash handling
- Customer focused
Timeline
Customer Service Manager
Burger King
11.2005 - 08.2024
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