VICKI HORAN

• Responsible for co-ordinating the frontline reception services
• Communication with both patients and staff, booking of appointments, and ensuring each clinic runs smoothly and efficiently.
• Prioritising work flows and managing patient expectations.
• Preparation of patient invoices, reconciliation of patient accounts both private and insurance companies and to ensure accurate and timely payments
• Debtor management, consolidation of inwards cash with expenses and preparation for IRD payments.
• Reconciliation of supplier's accounts and payments. Sole responsibility for Southern Cross and NIB invoice portals and remittance advices
• Fully compliant with Incisive Patient software

Thinking proactively, I successfully implemented of a new system to streamline the process resulting in reduced time that the doctors, nurses, and the pharmacist were spending on locating patient charts this resulted in a massive decrease in time spent unnecessarily and colleagues who were delighted that it was more efficient.

• Managed all operational and functional aspects of running a 28-room Motel
• Implemented positive marketing initiatives and increased occupancy at a high growth rate
• Provided leadership to staff at all levels
• Built and fostered strong working relationships with Social Workers in DHBs across New Zealand
• Worked on developing great relationships with patients, their families and whanau
• Proactively introduced positive changes to enhance the motel environment and rooms, reduced costs wherepossible and made improvements to internal procedures

• Professionally assisted doctors, medical staff, visitors and patients – scheduled appointments
• Maintained confidentiality and of all doctor, staff and patient information
• Completed accurate documentation of patient visits, filed and updated records
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.