Vicki Lilly
Waihola,OTA
Summary
Proven track record in enhancing airport security and streamlining passenger flow at Civil Aviation Authority, leveraging expertise in passenger screening and surveillance techniques.
Demonstrated ability to handle sensitive information at Dream Doors NZ Ltd, showcasing exceptional organizational skills and a commitment to confidentiality.
Achieved increased patient retention through effective communication and scheduling efficiency as an Optometry Receptionist at Eyes On Ardmore.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Aviation Security Officer
Civil Aviation Authority
10.2019 - 12.2022
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
Administrator
Dream Doors NZ Ltd
03.2013 - 10.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
Optometry Receptionist
Eyes On Ardmore
01.2010 - 06.2013
- Assisted in resolving billing discrepancies promptly, liaising between patients, insurance companies, and optometrists to achieve timely resolution of issues raised by either party.
- Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.
- Actively participated in ongoing professional development opportunities by attending industry conferences or webinars to stay current on best practices in optometry receptionist roles.
- Responded proactively to unexpected scheduling changes or emergencies, effectively adjusting appointments and notifying all relevant parties as needed.
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
Education
GCSE -
Tapton House
United KingdomSkills
- Passenger Screening
- Access Control
- Security Protocols
- Surveillance techniques
- Customer relations skills
- Stress Tolerance
- Customer service and assistance
Timeline
Aviation Security Officer
Civil Aviation Authority
10.2019 - 12.2022
Administrator
Dream Doors NZ Ltd
03.2013 - 10.2019
Optometry Receptionist
Eyes On Ardmore
01.2010 - 06.2013
GCSE -
Tapton House
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