Vicki Lu

Auckland

Summary

Dynamic Property Manager with a proven track record at Endeavour NZ Properties Ltd, excelling in payment collection and property inspections. Recognized for enhancing tenant satisfaction through exceptional customer service and efficient management of lease documentation. Skilled in ensuring timely repairs, contributing to a 20% reduction in tenant complaints.

Overview

years of professional experience

Certification

Work History

Property Manager

Endeavour NZ Properties Ltd

02.2006 - Current

Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Education

Bachelor of Science - Mathematics

University of Auckland

Auckland, NZ

05-1995

Skills

Property management
Payment collection

Property inspections
Customer service-focused

Certification

New Zealand Certificate in Real Estate (Salesperson) (Level 4)

Languages

English

Full Professional

Chinese (Mandarin)

Native or Bilingual

Chinese (Cantonese)