Vicki Moore
Hamilton
Summary
Dedicated administrative professional with successful experience in fast-paced office settings mostly within the medical field. Hardworking team player with expertise in completing various clerical tasks and offering strong administrative support to colleagues. Responsible, punctual and productive professional when working within a team environment and independently. Adverse in work place desecration and confidentiality.
Overview
30
30
years of professional experience
Work History
Administration
Wilson Carlile Rest Home and Hospital
06.2021 - Current
- Provided admin support to management
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Admissions, Discharges and Room transfers of Residents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for the needs and concerns of colleagues and residents.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Administrator
Waitakere Kitchens and Doors Ltd
01.1995 - Current
- Small family business operated by my husband
- I initially worked part time in the business for 6 years assisting with quotes, book work and invoicing until 2001
- I then pursued part time work outside the business when my children became independent
- I continue the bookwork – MYOB accounts and wages for our business in private time
Main Receptionist/Administrator
The Doctors Massey Medical Centre
01.2015 - 01.2021
- Reception duties including: face to face contact with patients
- Answering the phones
- Making sure reception is tidy and patients are welcomed and directed to appropriate clinical requirements with discretion and compassion
- Administration duties including: Receipt off patient, MOH and ACC payments from bank statements etc
- Load and process new patient enrolments
- Filling patient records
- Collecting, opening and distributing the daily mail to Doctors and Nurses
- Scanning medical information for all 5 Doctors
- Transferring of medical notes for incoming and outgoing patients
- Daily cash sheets and money handling with eftpos and daily banking
- Follow up on monthly patient capitation (ensuring funding is kept up to date)
- Respond to email enquiries
Administrator for Plunket B4 School Checks
Plunket
01.2014 - 01.2015
- Calling Parents / Care givers to arrange appointments for children who have turned 4 years old to have their checks
- Complete clinic sheets and home visiting time tables
- Contact parents to confirm phone numbers and addresses are correct
- Communicate with nurses to co-ordinate their working areas efficiently
- Enter the data forms when checks are complete with accuracy and efficiency
- Meet monthly deadlines for data entry and number of checks targets
Medical Receptionist/Administration Support
Rantanui Medical Centre
03.2006 - 12.2013
- Scanning medical information for all clinic Doctors
- Computerized appointment making
- Entered new patient records into 'Profile' computer system
- Filing of patient records
- Load and process ACC forms
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Cash handling and preparation of daily banking when required
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Medical Typist duties: Type up the medical notes for three of the doctors
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from patients.
Skills
- Customer relations
- Account reconciliation
- Professional
- Typing speed
- Appointment scheduling
- Positive and professional
- File organization
- Multitasking and prioritization
- Time management
- Reception desk management
- Organization skills
- Professional and polished presentation
- Verbal and written communication
- Calm demeanor
- Telephone skills
- Punctual and reliable
- Data entry
- Payment processing
- Team collaboration
Timeline
Administration
Wilson Carlile Rest Home and Hospital
06.2021 - Current
Main Receptionist/Administrator
The Doctors Massey Medical Centre
01.2015 - 01.2021
Administrator for Plunket B4 School Checks
Plunket
01.2014 - 01.2015
Medical Receptionist/Administration Support
Rantanui Medical Centre
03.2006 - 12.2013
Administrator
Waitakere Kitchens and Doors Ltd
01.1995 - Current
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