Vicky Gillana
Napier City,HKB
Summary
WITH OVER TWENTY YEARS OF EXPERIENCE IN BUSINESS OPERATIONS AND CUSTOMER SERVICE, I HAVE DEVELOPED A STRONG SKILL SET THAT INCLUDES ADVANCED ORDER, PROCESSING AND CUSTOMER RELATIONS. MY GREATEST CAREER ACHIEVEMENT WAS SIGNIFICANTLY IMPROVING CUSTOMER SATISFACTION, WHICH ALIGNS WITH A COMMITMENT TO ENHANCING OPERATIONAL EFFICIENCY AND CLIENT ENGAGEMENT.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Support Worker
Access Community Health
02.2025 - Current
- Helping with daily living task (Includes personal care, medication management, mobility, bowel/Urinary continence care). Supporting independence care, collaborating with other professional, following care plans, providing emotional support.
Receptionist/ Administration Assistant
Ryman Health Care
07.2024 - 03.2025
- Reception Answering all phone calls courteously and forwarding these onto the appropriate department as necessary Welcoming all visitors and providing assistance and directions as required Ensuring the reception area is welcoming, attractive, and comfortable for visitors at all times Receiving, recording, and passing on enquiries to the appropriate person in a timely manner Escalating feedback or concerns as appropriate, in accordance with the escalation matrix Providing assistance to residents and visitors with general enquiries and requests Providing receipts for any money received for fees, trust accounts or sundry payments.
Administration Assistant
Foodworx
05.2023 - 04.2024
- Answer and direct phone calls. Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes, and forms. Book travel arrangements Help in the preparation of regularly scheduled reports. Develop and keep a filing system. Update and keep office policies and procedures. Submit and reconcile expense reports. Order office supplies and research new deals and suppliers. Provide broad support to visitors. Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Receptionist (Part-Time)
Shoreline Motel
08.2023 - 09.2023
- Provide customers service to all areas of the business face to face guest, phone, or online booking. Receiving and actioning guest queries in prompt manner. Reply to all email queries and booking every day and responsible for all queries. Managing all the administration task needed by the business. Checking in & out and accommodate all guest request. General front desk duties, cash up/day end. Turn off the vacancy sign if with Available room.
Bancassurance Sales Executive
BPI Philam
11.2015 - 12.2022
- Responsible for offering product solution on financial needs of BPI customers to ensure achievement of individual and company targets and KPI’s. Promote and keep the reputation of the company. Establish, keep, and grow relationships with bank officers and staff in branch. Establish, support, and grow relationships with prospective and existing clientele; Perform customer service and business conservation activities. Provide prompt field intelligence on products, marketing campaigns, competitors, and banks. Perform another task as needed. Solicit new business, cross-sell and upsell showed products to bank’s customer base.
Account Executive
Philsign Advertising
06.2004 - 06.2016
- Handling the corporate clients, presenting product and samples doing quotation and bidding callouts existing clients and prospecting new clients to meet the KPI’s every month.
Documentation Officer/Controller
Furen Land
09.2010 - 07.2015
- Managing the loans and documentation. Responsible for collection of client data and for ensuring to keep it confidential. Managing the process of the loan’s documentation for evaluation of capacity to pay and approval of every individual for their housing loan. Managing the in and out of every file, responsible to check the docket if complete, approval of the budget for processing fees. Working with team with the current updates or rules from every financial institution and apply it on the daily transactions.
Sales Consultant
New San Jose Builder
06.2010 - 06.2010
- Responsible for the sell and KPI’s achievements, can creatively make advertisements to market the properties through social media platform, Quotation, presentation and answering queries of the client and follow ups. Handle daily guest briefing at our activity to Info centre.
Accounting clerk
Science Marketing
10.2003 - 06.2004
- Invoicing, arranging deliveries and orders, encoding on database system, payroll and handling petty cash, checking the attendance of the production staff and handling telephone inquiries.
Executive Assistant
A.Y. Tantuco
01.2003 - 09.2003
- Keeping records of meeting of the General Manager of the company, preparing meetings tables and inform the list of meetings of the GM for the day and before she leaves letting her know her schedule for tomorrow, telephone inquiries, purchasing product related to the production and office supplies, encoding and researching, checking the production staff attendance and rechecking for payroll.
Education
Bachelor of Science - Accountancy
West Negros University
01.2001
Skills
- Customer Service
- Order processing
- Billing and Invoicing
- Data Analysis
- Microsoft Office Suite
- Time Management
- Office Equipment Handling
- Community Support worker
- Inventory Management
- Communication Skills
- Security Procedures
- Telephone Handling and Inquiry
- Office Administrator
- Schedule Coordination
- Logistics
- Bookkeeping
Certification
- CERTIFICATE IN XERO ACCOUNTING
- CERTIFICATE IN XERO PAYROLL
- CERTIFICATE IN VIRTUAL ASSISTANT AND SOCIAL MEDIA MARKETING
- CERTIFICATE IN BANCASSURANCE SALES EXECUTIVE
Right to Work in NZ
Currently holding Permanent Residence Visa
Timeline
Community Support Worker
Access Community Health
02.2025 - Current
Receptionist/ Administration Assistant
Ryman Health Care
07.2024 - 03.2025
Receptionist (Part-Time)
Shoreline Motel
08.2023 - 09.2023
Administration Assistant
Foodworx
05.2023 - 04.2024
Bancassurance Sales Executive
BPI Philam
11.2015 - 12.2022
Documentation Officer/Controller
Furen Land
09.2010 - 07.2015
Sales Consultant
New San Jose Builder
06.2010 - 06.2010
Account Executive
Philsign Advertising
06.2004 - 06.2016
Accounting clerk
Science Marketing
10.2003 - 06.2004
Executive Assistant
A.Y. Tantuco
01.2003 - 09.2003
Bachelor of Science - Accountancy
West Negros University