Vicky Hackett
Auckland,AUK
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
25
25
years of professional experience
Work History
Corporate Business Development Manager
Aon
Auckland CBD, Auckland
06.2019 - Current
- Researched target markets to identify client needs, develop sales strategies, and increase profitability.
- Collaborated with internal departments to ensure successful execution of initiatives.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Established relationships with key decision makers at prospective clients.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed comprehensive presentations outlining proposed products and services to potential customers.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Monitored progress of projects against established objectives; identified issues and risks early on and took corrective action as needed.
- Established, documented, and implemented account management processes and procedures.
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Identified potential partners and negotiated strategic alliances with key stakeholders.
- Sourced new leads through networking events and other channels; conducted initial outreach calls and emails.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Implemented CRM strategies to improve customer engagement and retention.
- Supported sales team members to drive growth and development.
- Facilitated training and development programs for sales and business development teams.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Led cross-functional teams in developing innovative solutions to complex problems.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
National Business Development Manager
Footprint
Auckland , Auckland
07.2018 - 06.2019
- As this was a startup company, I had to collaborate closely with team members to achieve project objectives, and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability before being rolled out to the public.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed and coordinated products, services and sales activities.
- Fostered long-term partnerships with key industry players in the advisor network.
- Implemented CRM strategies to improve customer engagement and retention.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Attended tradeshows and conferences to network with potential clients.
- Resolved customer complaints regarding sales and service.
National Business Development Manager Direct
Perpetual Guardian
Auckland , Auckland
10.2017 - 07.2018
- Developed and implemented a strategic plan for national business growth.
- Cultivated relationships with key clients and partners in the industry.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Lead the first direct to public roadshow called Perpetual Guardian's summer series selling EPA's and Wills.
Retention and Arrears Manager
Sovereign
Takapuna, Auckland
01.2015 - 10.2017
- Managed a team of 22 retention & arrears staff to ensure customer service goals were met.
- Delegated work to staff, setting priorities and goals.
- Analyzed customer feedback through NPS surveys, and developed new techniques to ensure customer retention.
- Developed process improvements and was involved in project work to deliver against sovereigns' retention strategy.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback surveys to understand customer needs, preferences, and expectations.
- Provided coaching and development plans to employees who needed additional support or guidance.
- Collaborated with other departments such as IT, Sales, Marketing, Human Resources.
- Recruited and trained new employees to meet job requirements.
- Responded promptly to any complaints or queries received from customers via phone or email.
Operations Manager
Sovereign
Takapuna, Auckland
01.2015 - 12.2015
- Lead a team of 15 staff members in the existing business unit.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Presented performance and productivity reports to supervisors.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Monitored client NPS surveys for the existing business unit and executed processes as part of the responses.
Branch Manager
AMI Insurance
Orewa, Auckland
06.2006 - 10.2014
- Assisting with the development and launch of new products. Led and implemented within the branch, Sovereign’s life and funeral cover for the AMI brand.
- Top-performing sales branch within the Northern region for all domestic products.
Developing and implementing local marketing initiatives to acquire new business, while ensuring growth was of high quality.
• Developed and implemented cross-selling marketing strategies
• Project management for AMI for the Auckland home show
• Claim process- Managed a budget to ensure that all claims were satisfied in a costly manner, whilst identifying and establishing systems to identify and monitor fraudulent claims.
Responsible for the implementation of agreed strategies and day-to-day operational engagement. - Disciplined employees to encourage compliance with company policies and procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Planned work schedules to maintain adequate staffing levels.
- Created and updated financial reports on frequent basis to present information to leadership teams.
Account Executive - Payables and Receivables
Reuters
London, United Kingdom
01.2004 - 12.2004
- Matched orders with invoices and recorded required information.
- Provided support for Accounts Payable and Receivable staff when needed.
- Reconciled or entered report discrepancies found in financial records.
Senior Customer Service Representative
AMI
Auckland , Auckland
03.2000 - 12.2004
- Management and leadership of staff.
- Underwriting of domestic business for all policy lines.
Education
High School Diploma -
Diocesan School For Girls
Auckland 12-1998
Skills
- Prospect targeting
- Team leadership
- Business development and planning
- Training and development
- CRM management
- Operations
- Team motivation
- Corporate communications
- New business acquisition
- Sales channel building
- Verbal and written communication
- Sales and market development
- Lead generation
- Customer service
- Relationship building and rapport
- Stakeholder relationship
- Market understanding
Timeline
Corporate Business Development Manager
Aon
06.2019 - Current
National Business Development Manager
Footprint
07.2018 - 06.2019
National Business Development Manager Direct
Perpetual Guardian
10.2017 - 07.2018
Retention and Arrears Manager
Sovereign
01.2015 - 10.2017
Operations Manager
Sovereign
01.2015 - 12.2015
Branch Manager
AMI Insurance
06.2006 - 10.2014
Account Executive - Payables and Receivables
Reuters
01.2004 - 12.2004
Senior Customer Service Representative
AMI
03.2000 - 12.2004
High School Diploma -
Diocesan School For Girls
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