Victor SOUZA
Auckland,New Zealand
Summary
Motivated and detail-oriented IT Support Specialist with over five years of experience in computer diagnosis, repair, and IT maintenance. Strong expertise in operating systems, hardware troubleshooting, and network configurations. Skilled in problem-solving, customer support, and adapting to dynamic environments. Eager to apply technical knowledge and learn new skills in data centre operations.
Overview
10
10
years of professional experience
Work History
IT Support - Development
Hashtag.be
01.2021 - Current
- Review and set up code for releases
- Performing mobile app releases, and updates on Apple and Google Play stores
Computer Technician
MooDev
02.2017 - 03.2020
- Company Overview: School of Computer Science and Robotics for Children
- Tutoring support to the Robotics and game development classrooms (UNIT3D, Construct 3, Scratch and similar)
- Maintenance support, systems configuration, installation of software, hardware, routers, printers, and general support
- School of Computer Science and Robotics for Children
Help Desk Support
Self-Employment
09.2014 - 04.2016
- Teach customers how to use the software
- Troubleshooting hardware, network and software issues
- Configuring new computers to meet specifications for the company
- Provide customer service via email, phone, on site visit, or remote desktop support
- Set up new routers, printers, switches or hubs, and equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Education
Google IT Support - Computer Science
Coursera
04.2022
Estácio De Sá -
Estácio De Sá
02.2016
Skills
✅ Microsoft Windows 10 & Linux
✅ Data Centre Operations & Infrastructure Maintenance
✅ Hardware & Network Troubleshooting
✅ IT Equipment Installation & Cabling
✅ Router & Switch Configuration
✅ Batch Processing & Incident Management
✅ Teamwork & Strong Communication
✅ Customer Service & Problem-Solving
✅ Ability to Work Independently & Adapt to Rotating Shifts
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
IT Support - Development
Hashtag.be
01.2021 - Current
Computer Technician
MooDev
02.2017 - 03.2020
Help Desk Support
Self-Employment
09.2014 - 04.2016
Estácio De Sá -
Estácio De Sá
Google IT Support - Computer Science
Coursera
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