Victoria Eltsova

I have been a solo Business Analyst, working closely with customers to ensure the quality of the developed software and overall customer satisfaction with our services. While my primary focus has been on AP software, I have also gained extensive experience with a variety of systems beyond finance-related solutions.

My Achievements:

• Built Strong Customer Relationships: Successfully worked with customers at various levels, consistently receiving positive feedback regarding my professional and interpersonal qualities.
• Contributed to AP SaaS Implementation: Played a key role in helping the company launch an AP SaaS software solution. This software has helped to significantly reduce implementation time.
• Enhanced Customer Benefits: Identified and implemented solutions to automate key pain points within customer organisations, leading to improved efficiency and satisfaction by our services.
• Standardised Internal Processes: Enhanced multiple internal processes related to Business Analysis, resulting in improved clarity of requirements and time-saving efficiencies.
• Promoted Team Collaboration: Actively contributed to enhancing team dynamics and improving inter and outter teams collaboration, fostering a more productive work environment.

My responsibilities include, but are not limited to:

• Organising and facilitating requirement-gathering workshops with customers to elicit and validate requirements.
• Analysing commercial data, including customer financial and business documents, and modelling business processes to identify opportunities for improvement.
• Creating detailed functional implementation specification documents, user guides, test cases, statements of work, release notes, and other relevant documentation.
• Creating Process Maps and Process Flows documentation.
• Identifying issues, risks, and benefits of existing and proposed solutions, outlining their business impacts.
• Assisting developers and QA specialists with internal testing.
• Supporting customers with User Acceptance Testing (UAT), including system demonstrations, user guide assistance, and progress monitoring alongside the project manager.
• Managing the backlog and prioritising tasks based on customer needs and benefits.
• Communicating project timelines, early warnings, risks, and potential delays to project managers.
• Collaborating with the technology team to translate business requirements into technical tickets and assist with technical and integration specifications.
• Customisation of the AP software based on the customer requirements.

As I achieved significant improvements in my AP role, my former manager suggested that I move to a different department where I could have better development opportunities.

Responsibilities:

• Organising and facilitating requirement gathering workshops with internal stakeholders to elicit and validate requirement
• Creating detailed functional implementation specification documents, User Guides, Test Cases,
• Analysing commercial data, including financial and business documents, and modelled business processes to identify improvement opportunities
• Identified issues, risks, and benefits of existing and proposed solutions, outlining business impacts
• Simplified technical information using visuals, diagrams, and clear text to cater to diverse stakeholder preferences
• Contributed to the roadmap by recommending features based on customer needs and feedback
• Collaborated with the Technology team to translate business requirements into technical tickets and integration specifications
• Communicated project timelines, risks, and potential delays to project managers, ensuring proactive updates
• Supported quality assurance activities, including QA & UAT testing to ensure product reliability
• Translated technical release notes into clear, customer-friendly language

• This was my starting role at St John
• I was responsible for processing, and verifying invoices related to accounts payables, tracking purchase orders, and processing payments that come into the company’s accounting department from suppliers or customers
• During this time at St John, I've improved the invoice processing timeframes by implementing multiple improvements in the AP proceedures.

• My projects where I was involved as a Financial BA include the following responsibilities:
• -Documentation of the current states
• -Gathering requirements
• -UAT planning, modifying the script for SMEs needs, controlling deadlines
• -Liaising with stakeholders
• I also fully manage smaller projects that include internal finance teams and work as an application support specialist for weekly developer’s sprints (prioritisation and control)
• In addition to my project work, I am an administrator for the priority one billing system at St John
• I’m responsible for providing access to users across St John, and conducting audits and modifications

I built a career from a junior to a senior specialist in HR area back in Russia

My key responsibilities were:

• Assistance support during the implementation of SAP, including preparing data for uploading, testing new futures, making reports on new software’s imperfections
• Assisting HR department with monitoring deadlines and preparation reports project’s phases
• Reporting and analysing the turnover and staffing situation, including reports for the State Department of Labour
• Risk management and solving all the employee’s issues in HR area
• Budget management in SAP ERP
• Managing of several HR projects
• Revising company policies